Nonprofit
Published 3 months ago
Remote Volunteer Application Support Specialist — iLevelUP
Remote, Volunteer must be in United States
Details
Time Commitment:
Flexible
Commitment Details:
Approximately 3–7 hours per month for at least six months, plus required onboarding and confidentiality commitments.
Recurrence:
Recurring
Volunteers Needed:
4
Cause Areas:
Children & Youth, Economic Development, Education, Financial Literacy & Personal Finance, Job & Workplace
Benefits:
Training Provided
Participation Requirements:
Background Check, Attend Orientation
Age Requirement:
21+
Other Requirements:
Successful screening plus confidentiality, privacy, synthetic test data, log handling, account security, incident management, change control, and production-access training.
Description
Help iLevelUP keep an educational application dependable for underserved youth and young people by investigating approved technical incidents and recurring application issues.
The volunteer Application Support Specialist bridges user support and engineering through structured triage, reproducible diagnosis, and careful escalation.
Responsibilities:
- Triage approved application incidents, errors, failed workflows, and integration issues
- Reproduce problems in authorized nonproduction environments using synthetic data
- Review permitted logs, configurations, recent changes, and known issues
- Document steps, evidence, impact, likely ownership, workarounds, and escalation priority
- Maintain technical troubleshooting guides and known-error records
- Validate approved fixes and communicate status to support and program owners
- Identify recurring patterns and recommend monitoring, documentation, or product improvements
- Protect credentials, logs, screenshots, account details, and participant information
- Never alter production data, impersonate users, bypass controls, or deploy fixes without authorization
Qualifications:
- Experience in application support, technical support, software testing, development, systems, or incident management
- Strong troubleshooting, log analysis, API or SQL basics, documentation, and communication
- Familiarity with privacy, account security, ticketing, monitoring, and release processes
- Calm, methodical, dependable remote collaboration
- At least 21 years old and willing to complete screening and confidentiality requirements
This is a remote, recurring role. Expect approximately 3–7 hours per month.
Questions: volunteers@ilevelup.app
iLevelUP
107 Spring Street, 2nd Floor
Seattle, WA 98104
(206) 414-8043
Location
Volunteer must be in United States
Associated Location
Seattle, WA, USA
