APE Studio Techincal - Customer Relationships Manager

Our playgrounds have community impact. As Customer Relationship Manager, you’ll play a crucial role in the life of our groundbreaking projects. You’ll help us create an efficient process for continuous technical customer service and serve as front-line liaison to help clients keep their play spaces running properly. Visit our website at www.apeoriginal.com to learn more about our work and approach.

We are looking to employ a manager with hand-on technical experience and outstanding knowledge of maintenance processes. A strong candidate will have fantastic organizational and time-management skills and a love of tinkering, noodling, and complex problem-solving.

We aim to create a playful office environment and work-life balance for the whole team, with opportunities for travel and professional development. The complete package of responsibilities and compensation will reflect the right candidate’s experience, skills, and interests.

Key Responsibilities

• Communicate regularly with owners and/or facilities managers of executed projects to identify problems and necessary maintenance.
• Collaborate with our international partner, Richter Spielgeräte, and technical team to create and manage a maintenance protocol for all executed projects.
• Facilitate discussions to develop technical solutions for warranty items.
• Schedule and coordinate repair work and regular maintenance reviews to be performed by our maintenance team partners.
• Coordinate orders for spare and replacement parts and stock as needed.
• Document and maintain records of repair and maintenance work.
• Establish strategies to meet workload demands on time.

Qualifications & Experience

• Bachelors degree
• Strong knowledge of building trades and procedures
• Demonstrated ability to meet workload demands on time
• Solid understanding of safety regulations and practices
• Excellent communication and interpersonal skills
• Capabilities in MS Teams, CRM systems, and related communication tools – a must! Ability with CAD, Bluebeam, and related design software – a plus!    
• This job is open to candidates living in the Tri-state area only.