Spice Shop Retail Team Lead

Job Description

Join Curio Spice Co. to help change the world one spice at a time. We are seeking passionate individuals to help our customers feel welcome and inspired in our Cambridge, MA storefront as well as a NEW location opening this spring at the Boston Public Market!

Curio retail team members are responsible for delivering a uniquely educational and sensory experience to all customers while operating the point of sale and offering exceptional customer service. Ongoing product knowledge and sales technique training will be provided to team members.

Locations 

We are hiring staff who will be able to commute to both our locations as needed.

*PRIMARY LOCATION - We are hiring two Retail Team Leads, one for each location, but with the flexibility to work at the other as needed.

The Boston Public Market is located in downtown Boston, directly above the Orange line Haymarket T stop.

The Cambridge storefront is located in North Cambridge, a 5 minute walk from the Red Line Davis Square T stop.

Key Responsibilities and Tasks

Team Leadership 

• Acting as Manager on Duty when the Retail Sales Manager (RSM) isn't present
• Communicating to the RSM pertinent information about the day
• Responsible for making sure that daily tasks are completed and policies are being followed by shop Spice Associates (SA)
• Encouraging Spice Associates to engage customers and work toward sales goals

Assist Retail Customers

• Greet and create a welcoming environment for all Curio customers upon arrival
• Help meet and exceed sales goals
• Educate and guide Curio’s customers through our spice offerings, house-made blends & tools
• Participate in staff sensory training exercises and display in-depth knowledge of Curio’s products
• Answer customers questions, give advice and offer recommendations
• Share and explain Curio’s mission and values
• Operate Point of Sale (register system), handle returns, exchanges, and gift wrapping
• Answer the phone, process and fill phone orders (Cambridge only)
• Engage customers with upcoming events & programming opportunities in the lab (Cambridge only)
•  Support event setup & breakdown
• Assist with weekend sampling program including preparation, service and cleanup while maintaining food safety protocols

Maintain Store Organization & Back Stock

• Restock shelves, rotate product, maintain Curio shelf and display merchandising protocols
• Assess back stock and communicate with the team to maintain inventory
• Assist with maintenance duties such as sweeping, vacuuming, mopping, emptying trash, dusting
• Organize and assemble gift sets, as needed
• Skill and Requirements

Detail Oriented/Organized

• Sales acumen
• Following directions
• Time Management and Prioritization
• Maintain composure, efficiency, and quality of work in a fast-paced environment
• Independent worker and self-starter
• Customer focus/acts and speaks with the customers in mind
• Approachable/Flexible
• Ability to lift up to 50 lbs
• Ability to stand for 8 hrs
• Ability to take public transit or get to Boston Public Market and Cambridge store (there is little to no parking available)
• Must be up to date with COVID vaccines and boosters, and willing to comply with mask mandates when required
• Ability to reach overhead, bend down, and continually able to walk up and down a staircase carrying boxes, products and other necessary items

We offer competitive wages, a warm & enriching work experience with room to grow in our small, mission-driven company. We offer:

• Unlimited spices
• Sensory training and education
• Employee field trips and development opportunities
• Paid sick time
• Paid time off - for employees working at least 20 hours a week, every week
• As an equal opportunity employer, Curio Spice Co. is dedicated to fostering an inclusive workplace and a diverse workforce. We are committed to prioritizing applicants from our local community.
• Hourly position - $22/hour
• 4-5 days a week, including 1-2 weekend days as needed

Employment decisions at Curio are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, beliefs, family or parental status, or any other status protected by the laws or regulations in Massachusetts. Curio does not tolerate harassment or discrimination based on any of these characteristics.

We offer competitive wages, a warm & enriching work experience with room to grow in our small, mission-driven company. We offer:

• Paid sick time
• Paid time off
• Paid holidays
• Unlimited spices
• Sensory training and education
• Employee field trips and development opportunities
• Hourly position - $22/hour
• 4-5 days a week based on individual availability, including 1-2 weekend days based on business needs

As an equal opportunity employer, Curio Spice Co. is dedicated to fostering an inclusive workplace and a diverse workforce. We are committed to prioritizing applicants from our local community