Library Services Coordinator (Community Learning)

Under limited supervision, the Community Learning Coordinator plans, implements, and evaluates programs, events, and other learning opportunities for all ages, abilities and content areas, inside the building, virtually, and in an outreach capacity.  Responsible for planning, coordinating, and evaluating Community Learning projects and ensures that all services are in alignment with the library's strategic goals and are implemented effectively. Responsible for supervising, training, and evaluating a specialized content area, establishing standards for programming and other learning opportunities, researching and formulating long range goals, developing guidelines and procedures, and planning, implementing and evaluating programs, services, and goals.  Reports to the Community Learning Senior Librarian.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. 

Essential Job Functions

• Coordinates, implements and evaluates programs, events, and other learning opportunities for the public in the Suffolk Public Library System and in an outreach capacity in coordination with the Community Engagement Department. 
• Develops public learning opportunities for all ages, with a specialized area, based on community need in a variety of formats and addressing a variety of learning styles, including in-person and virtual events and classes, asynchronous challenges and courses and other learning opportunities. 
• Develops strategies to meet community learning needs and develops short and long-range plans and objectives for classes, events, and other learning opportunities. 
• Provides expertise in educational best practices and incorporates skills in a specialized focus area into the development of learning opportunities for the community.
• Performs tasks at the circulation desk of the library including checking library materials in and out, preparing books to be shelved, registering and processing library cards, collecting materials for the book depository, and securing the library at the end of the business day.
• Directs, advises, provides, assists, and instructs patrons with locating library materials, answering reference and directional questions, and placing reserve requests.
• Receives, reviews, and responds to community feedback.
• Attends or conducts staff meetings to exchange information; attends in-service training and/or professional classes, seminars, or conferences to further develop professional skills.
• May provide guidance to volunteers and staff in the work to be performed and ensures compliance with library policies and procedures.  
• Contributes to staff meeting agendas and lead discussions to explore continued improvement opportunities, solicit feedback, promote teamwork and provide training; and lead or participate in a team process to develop criteria to interview, evaluate, and select candidates in order to hire the best applicants.
• May respond to internal and external customers in crisis by identifying concerns or complaints by using independent judgment, discretion, and negotiation skills to determine appropriate resolution.
• May identify and analyze building maintenance and equipment problems to determine course of action or solution to ensure safety, security, and comfort of internal and external customers.
• May document accident, personnel, and incident reports to comply with City, State, and Federal guidelines.
• May lead, facilitate, and participate in City and department teams to develop strategic plans, resolve problems, and improve current processes.
• May monitor, evaluate, and coordinate the integration of new technologies into library programming services.
• May provide timely and efficient technology support to staff and the community on a variety of technological equipment and resources.
• May learn, understand and incorporate emerging technology trends to predict the direction of change and design responsive library services and programs.
• May utilize tools to conduct program assessments; develop individual and/or group strategies; and analyze data to determine department current and future needs.
• May design and conduct training needs assessments; and design, monitor and analyze surveys. 
• May plan, develop and conduct training to a diverse group; coordinate with library managers and other City departments to develop and/or provide access to web-based instruction to promote research skills and information literacy; and develop training objectives and monitor employee learning.
• May identify regional and national training resources.
• May maintain current knowledge of trends, policies, methods and technologies in the library field.
• May conduct strategic planning for the library in coordination with the City.
• May coordinate grant writing to fund special projects and programs.
• May coordinate outreach and programming.
• May coordinate with outside entities to deliver library services outside the library buildings.
• Performs related work as required.

Required Qualifications

A combination of higher education and/or experience equivalent to 7 years, 3 of which must have been in the specific specialized area of the position, a library setting, or closely related field and 1 - 2 of which contained supervisory responsibilities; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.  Requires a valid driver's license.

Retirement (Virginia Retirement System employer) for employees hired on or after 1/1/14 - Hybrid Members

Hybrid plan members contribute 4 percent of creditable compensation to the defined benefit plan and 1 percent to the defined contribution plan each month. Members may voluntarily contribute up to an additional 4 percent in 0.5 percent increments to the defined contribution plan each month. Members can increase or decrease their voluntary contributions on a quarterly basis. With the mandatory and voluntary contributions to the defined contribution component of the plan, members can contribute a maximum of 5 percent with a 3.5 percent match from the employer. Members invest in various investment options that best fit their needs.

Vested after 5 years in the defined benefit part of the plan. Vested in phases based on years in the Defined Contribution part of the Plan. The retirement eligibility for a full or reduced retirement pension in the Hybrid Plan is very detailed. Please contact the Virginia Retirement System or the Human Resources Department for details.

Paid Time Off (PTO)

Yearly earnings

120 Hours (1-59 months), 144 Hours (60-119 months), 168 Hours (120- 179 months), 192 Hours (180 and over)

Personal Leave

All regular full time employees are granted 24 hours of personal leave each calendar year. Personal leave must be preapproved and is not cumulative.

Health Insurance

Coverage available for you and your eligible dependents using pre-tax payroll deductions if elected.

Supplemental Insurances

Employees may purchase the following supplemental insurance policies: short term and long term disability, cancer, accident, supplemental hospitalization, and group universal life insurance.    

Employer Sponsored Short Term and Long Term Disability

Provides disability coverage for employees work and non-work related disabilities. Work related disabilities are covered starting on day one (1). Non work related disabilities are covered starting on day eight (8), after you have been employed for one year. 

Flexible Spending Accounts

Employees may participate in the Health Reimbursement, Dependent Care Reimbursement and Premium Reimbursement Accounts. All deductions are made on a pre-tax basis and will reduce your taxable income.

Life Insurance

The city pays the entire premium for life insurance coverage in the amount of 2 times annual salary for natural death and 4 times annual salary for accidental death.

Optional Life Insurance

Employees have the option of electing additional life insurance coverage in the amount of 1, 2, 3 or 4 times their annual salary. Employees may only purchase optional life insurance on spouses and children if they are enrolled in optional life insurance for themselves.  

Family and Medical Leave Act (FMLA)

12 weeks of job protected leave for leaves approved in accordance with the Family Medical Leave Act. Employees receive continuation of health insurance, job protection and consideration for a comparable job when available, or an equivalent job, upon return to work. 

Funeral Leave

24 hours of paid leave of absence in case of death in immediate family.

Holidays

Suffolk follows the Virginia State holiday calendar as set by the Governor of the Commonwealth of Virginia.

Jury Duty

Time off with pay with difference between jury pay and regular pay or use annual leave and keep check. 

457 Deferred Compensation, ROTH IRA, Traditional IRA

Offered through ICMA Retirement Corporation as a way to shelter a portion of your salary from income taxes and save for retirement.

Employee Assistance Program

Offers employees and immediate family members (3) free, confidential counseling sessions related to a broad range of issues such as marital or family conflict, job or personal stress, alcohol or drug abuse, financial or legal worries, etc.

Worker's Compensation

Should an employee have an on the job injury, he/she could be eligible for Workmen's Compensation Benefits, except in cases of willful neglect.

Pay Days

Employees will be paid on the 15th and last working day of each month.

Credit Union

A Suffolk Credit Union is available to employees.

Legal Services

Employees may prepay for access to legal assistance.

Notary Public Services

Services available in the Human Resources Department.