IT Intern (12 month fixed-term contract)

Job summary:

Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.

In order to achieve our ambitious goals, we need to ensure the best IT solutions are made available throughout The Charity. From providing team members with the equipment they need, to extending the functionality of our CRM system, through to collaborating with all departments to scope and partake in pioneering new projects — the team have a broad remit and play a critical role, enabling everyone in The Charity to work effectively and efficiently.

And this is where you come in!

We’re offering a year long placement to a pro-active and positive-thinking person who wants to kick-start their career in IT. During your year with us you’ll be nurtured to develop your IT administration and work skills by being fully involved in a wonderfully wide range of tasks and activities.

This is a brilliant opportunity for a digitally minded and talented person on their placement year, or at the beginning of their IT career to gain experience at the centre of a small and busy team. This placement starts July 2024.

Who we’re looking for:

You’ll be a highly motivated individual with a penchant for everything IT; curious to explore and learn about new technologies and comfortable to embrace our processes to enable you to work in an agile environment to expertly meet the needs of The Charity.

With a warm and engaging manner, you’ll have excellent written and oral communication skills, be confident to build relationships and support team members at all levels and across all channels (face to face, phone, email) and will be passionate about developing your skills to support the wider team to use our IT systems and services, including our CRM (Salesforce) and Microsoft 365 environment.

The Brain Tumour Charity is moving at a fast pace so we’re looking for someone with enthusiasm and passion for our work and a conviction to deliver positive outcomes for those who are affected by this devastating disease.

Key accountabilities:

• Take part in the IT team’s daily Scrums to triage requests, share ideas and discuss solutions
• Utilise the ticketing system as the centralised tool to communicate and provide solutions to requests
• Collaborate in IT projects across the organisation
• Collaborate with our IT support provider to enable users
• Assist with the onboarding and offboarding of IT systems and services when team members, volunteers and contractors join or leave The Charity (or move teams or roles), ensuring the process is efficient and the experience is outstanding
• Assist with keeping the Asset Register up to date
• Provision and maintenance of The Charity’s hardware
• Assist with producing system documentation, project briefs and reports
• Collaborate with IT partners on projects and tasks
• Provide IT-related support to all functions across The Charity

You’ll be a great fit if:

We encourage you to apply to the role even if you do not meet all of the criteria.

Experience:

• Confident IT user with strong computer literacy, particularly in Microsoft Office and Windows environments
• Working to and delivering targets and evaluating results
• Developing and documenting processes and systems
• Working as part of a team and contributing to group and individual targets
• Working with a range of people, remotely or face-to-face, understanding their needs and delivering communication in an efficient and empathetic way
• Participating in the strategic development of IT services and systems as well as the day-to-day running of them
• Confident in adopting a solution orientated, collaborative approach

Knowledge, Skills & Abilities:

• Understanding of CRM systems
• Comfortable setting and working within SLAs
•  Familiar with Ticketing/support systems
•  Operating within a Microsoft environment
• Understanding of user hardware requirements
• Organised, self-starter and capable of taking initiative
• Empathy with the aims, objectives and activities of The Brain Tumour Charity
• Excellent communicator (written, oral and interpersonal)
• A team player with the willingness to work flexibly and proactively and respond to the emerging needs of The Charity
• Live within commutable distance of our office in Fleet

*Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.

What we’d like to give you:

You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference.

Location:

While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with 3-4 days (Mon-Thurs) in the office each week.

Working hours: This role is 37.5 per week, with some out of hours working.

Benchmarked salary: c.£23,400 (dependent on level)

Our amazing benefits:

·       25 days annual leave (pro-rated for those who are part-time). Increases yearly with length of service

·       Celebrate your work anniversary in true Charity style

·       Occupational Sick Pay

·       Hybrid working

·       Flexible working

·       Charity pension

·       1 day life leave per year to celebrate a special moment of your choice

·       Wellbeing support including professional counselling

·       A personalised on-boarding programme

·       Cycle to Work Scheme

·       Perkbox – our team discount portal

·       Health care vouchers

*Some of these benefits are non-contractual and are subject to change

Diversity & Inclusion:

The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.

We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.

You can find out more about what we’re doing to become a diverse organisation here.

Eligibility to work:

Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.

How to apply to our team:

Please apply by clicking the red ‘join our team’ button on our website, attaching your CV and a covering letter explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours.

We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please drop us a line at careers@thebraintumourcharity.org.

Advert close date: 06 May 2024

First interview date and location: TBC over Zoom

Second interview date and location: TBC at our office in Fleet

The post holder will also:

·       Contribute to achieving the objectives of The Brain Tumour Charity

·       Live and breathe our values by being bold, collaborative and innovative, with a community-first  approach to everything you do

·       Undertake any additional and ad hoc tasks as required

·       Participate in team meetings and other meetings as required

·       Monitor and evaluate activities and provide written reports

·       Represent The Charity at external events in a professional manner

·       Work within an equal opportunities framework

·       Adhere to all The Charity’s policies, procedures and working

·       Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies

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