Program Manager, Stabilization & Community Support Program for Homeless Individuals

FamilyAid is Greater Boston's leading provider of solutions to family homelessness.

Our mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build solid foundations for their children's futures.

We prevent homelessness whenever possible; reduce harm if homelessness can't be avoided by getting families stably housed as quickly as possible and mitigating trauma, especially for children; and provide wraparound supports for children and parents that foster long-term stability. 

FamilyAid provides children and parents with a path to permanent housing via educational programs, housing search and placement support, and connections to vital resources they need to return to their own homes.

We employ a two-generation (2Gen) educational model that focuses on parents and children's needs, teaching families how to quickly overcome the barriers they

face to return to stable housing.

We have quadrupled in size in the last five years and remain on an exciting growth trajectory to serve more than 5,000 children and parents this year. We have launched bold new strategies to reduce two-generation homelessness by deepening and increasing our prevention, housing, and supportive services for children and parents. Significant new funding powers our strategic vision of serving more families through a deepened 2Gen approach that reduces homelessness's cause, scope, and impact. 

Our supportive, collaborative, diverse workplace of more than 120 professionals is ideal for a skilled, result-oriented manager driven to help children and families thrive. FamilyAid has been recognized as a 2023 Top Workplace by the Boston Globe Media.

To support these strategies, the agency seeks a dynamic and driven Program Manager, Stabilization & Community Support Program for Homeless Individuals (CSP-HI).     

The Program Manager, Stabilization & CSP-HI will oversee compliance, credentialing, and business operations of FamilyAid’s CSP-HI program, that provides ongoing resources through MassHealth for intervention services for health, as well as for 2Gen services.

The Program Manager, Stabilization & Community Support Program for Homeless Individuals (CSP-HI) will lead the creation and implementation of internal policies required by MassHealth. They assist Director in identifying behavioral health and other 2Gen supports eligible for CSP-HI, in ensuring HIPAA compliance across programs., and in assisting the Director in identifying behavioral health and other 2Gen supports eligible for CSP-HI.

The agency supports professional growth, and offers competitive salaries, health, and dental plans, an employer-contributed 403b retirement plan, and a generous paid time off package.  

To learn more about our work, please visit https://familyaidboston.org/    

Job requirements:

• Licensure (LMHC, LCSW, LICSW, LMFT) required.
• Experience in compliance Management in a social service environment.       
• Strong preference for experience in compliance management of CSP-HI or other MassHealth programs.   
• At least 5 years supervisory or professional experience in human/social services.     
• Excellent computer skills including intermediate to advanced proficiency in Word, Excel and Power Point.    
• Strong knowledge of databases necessary.
• Experience with ETO/Clarity preferred.     
• Excellent organizational, written, and verbal communication skills.
• Solid understanding of working with a population of families experiencing homelessness.
• Excellent organizational. written, verbal, and interpersonal communication skills.    
• Flexibility and compassion essential; Ability to remain calm in crisis situations.  
• Proven ability to manage competing priorities in fast paced setting.

Work Schedule and Conditions:

This position is currently hybrid. FamilyAid’s headquarters is located at 3815

Washington Street, Boston, MA 02130. This is an exempt position.  FamilyAid’s normal business hours are Monday-Friday, 8:30 AM-5 PM, 40 hours/week. Some evening availability is required, with the flexibility to best meet program needs.

FamilyAid Boston is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.