Social Services Coordinator

Reporting to the Director of Social Services and Resident Engagement, the Social Services Coordinator will work with a roster of tenants to address barriers related to housing stability. In coordination with each household, the Social Services Coordinator will develop goals, provide advocacy, and problem solve issues that impact their leaseholder status. In addition, the Social Services Coordinator will be responsible for administrative team support in various areas and needs.

Salary Range: $60,000 - $70,000 commensurate with experience.

To be considered, please upload your resume and cover letter. 

SHF offers excellent benefits, including (but not limited to):

• Hybrid work schedule (2 days in office, 3 days remote)
• Medical
• Dental
• Vision
• 403(b) - with employer contribution day 1
• Paid Parental Leave
• Comprehensive PTO Package
• Tuition Reimbursement
• and More!

Job Duties include but not limited to:

• At minimum two to three days per week, meets with assigned households on a regularly scheduled basis in their home, in the community, and in the office to address challenges impacting their housing stability. Meetings could be more frequent dependent on the needs of the households. Ensure completion of ongoing timely case notes recording service delivery; including but not limited to assessments, intakes, goals, referrals, etc.
• Identify service needs and appropriate intervention(s) to assist the households with desired outcomes, including entitlements, arrears recovery/support, and other provide direct supportive advocacy, and/or outreach services.
• Serves as liaison with property management to address repairs, lease signing, etc.
• Advocates for and assists households in negotiating various systems, to ensure receipt of entitlements and maintenance of permanent housing.
• Attends appointments as needed with families to ensure all issues are addressed.
• Properly track and respond to repairs, arears, and subsidy renewals for their team.
• Identify information, referral sources, community partners, and other relevant parties for Resident Engagement program.
• Maintain familiarity with entitlements, housing programs, and other benefits available in order to support the team with their ongoing work.
• Serves as a liaison with property manager and various social service agencies.
• Advocates for and assists families in the negotiation of the service delivery system, to ensure receipt of entitlements and maintenance of permanent housing.
• Participates in weekly staff meetings and client conferences as needed.
• Attend case meetings with supervisor to review case files as scheduled.
• Attend staff meetings as scheduled.
• Maintain complete, up to date, and accurate tenant records in company data management system at all times
• Monitor data entry to ensure the teams’ timely submission of notes, goals, intakes, assessments, referrals, etc.
• Oversee the tracking and reporting systems for assigned team, including but not limited to all trackers, ERAP applications, One Shot deals, and housing subsidy recertifications.
• Provide coverage and support for other Social Services Coordinators as needed.
• Ensure that department set deadlines, requirements, and expectations are met on a constant basis.
• Conduct regular surveys on tenant needs and collaborate with the Director of Social Services on how to respond.
• Perform other duties as reasonably requested.

QUALIFICATIONS & EXPERIENCE:

• LMSW or MSW preferred, or master’s degree in related discipline.
• At least 3 years of experience working with homeless/formerly homeless families.
• Extensive knowledge of various city social service agencies and community-based organizations related to housing and homelessness.
• Bilingual a plus but not a requirement
• Ability to work Monday through Friday, consistent 8-hour shift with an unpaid hour for lunch.
• Ability to travel to households within the NYC area using public transportation. Ability to work successfully in a hybrid environment.
• Strong proficiency in Microsoft Office required.
• Ability to relate to people of diverse backgrounds.
• Commitment to providing affordable housing for low-to-moderate income population.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this job.

• The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The ability to frequently sit and reach with hands and arms.
• The ability to occasionally lift and/or move up to 20 pounds.
• The ability to travel within the NYC area using public transportation.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job.

• Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators.
• The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job.

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by their supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.

Settlement Housing Fund, Inc. is proud to be an Equal Opportunity Employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of an employee. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of you as an employee. You may be asked to perform other duties as required.

SHF offers excellent benefits, including (but not limited to):

• Hybrid work schedule (2 days in office, 3 days remote)
• Medical
• Dental
• Vision
• 403(b) - with employer contribution day 1
• Paid Parental Leave
• Comprehensive PTO Package
• Tuition Reimbursement
• and More!