Communications Coordinator

Position Title: Communications Coordinator

Department: Development

Reports to: Chief Development Officer

Location: 1757 Waller Street, San Francisco, CA 94117

ABOUT THE ORGANIZATION

Safe & Sound is a children’s advocacy organization working to prevent child abuse and

reduce its devastating impact on the child, their family, and our entire community.

We have been a pioneer in the field of child abuse prevention, working within San

Francisco for more than 50 years. Recently, the organization has begun to expand its

impact working throughout the state of California.

Child maltreatment is a complex problem, but a preventable one. Our data-informed

approach leverages three primary strategies: we empower children with knowledge

and confidence; we support families providing resources and skills; we activate the

community and the change-makers within it to create a thriving social safety net for

children and their families.

The organization has an annual operating budget of approximately $15.4 million and

is supported by approximately 70 staff, interns, and more than 80 volunteers. Safe &

Sound headquarters is located in a historic firehouse in the Haight-Ashbury

neighborhood of San Francisco, with a second office in the Bayview neighborhood.

Safe & Sound recently merged with The Center for Youth Wellness (CYW), a national

leader in the effort to advance pediatric medicine, raise public awareness, and

transform the way society responds to children exposed to Adverse Childhood

Experiences (ACEs). Founded by California’s first Surgeon General Dr. Nadine Burke

Harris, CYW has created a national call to screen, treat, and heal ACEs and toxic stress.

More information is available at: www.safeandsound.org.

OVERALL SUMMARY

We are seeking a talented and dynamic Communications Coordinator with a passion

for social justice and childhood development to join our Development team. The ideal

candidate will be well-versed in strategic communications, media relations, and the

full range of communications tools and tactics (e.g. branding, messaging, events,

convenings, and digital, social, and print media). The Communications Coordinator

will have exquisite writing skills and exceptional interpersonal, collaboration, and

communication skills.

The Communications Coordinator will have the opportunity to amplify Safe & Sound’s

work using a finely honed strategy, storytelling, and influence, collaborating across the

organization, and serving as a communications advisor to the management team

and Board of Directors.

The Communications Coordinator will be responsible for implementing and

managing effective communication strategies to enhance the organization's visibility

and reputation. The Communications Coordinator will collaborate with various

internal departments to ensure consistent messaging and develop engaging content

across multiple channels.

ESSENTIAL FUNCTIONS

Implement & Manage Communications Strategy, which will include:

Key Messaging & Content Creation

● Develop and integrate key messaging. Build on existing assets to develop key

messaging that elevates Safe & Sound’s priorities, impact, identity, and

institutional voice. Ensure key messaging is present in communication content

and advise as necessary to ensure consistent utilization across the

organization’s written and visual communications.

● Effectively communicate the organization’s vision, mission, and key messages.

Identify necessary tools and appropriate tactics and drive outstanding

execution across all relevant channels of communications.

● Maintain, distribute and train on brand style guides so that all content aligns

with the organization's brand voice and messaging strategy.

● Coordinate drafting and distribution of press releases, speeches, media

advisories, interviews, blog posts, opinion pieces, talking points, and other key

external written material.

● Create tools and training to support staff and Board members in telling Safe &

Sound’s story consistently and effectively.

● Collaborate with design teams/consultants to create visually appealing and

cohesive communication materials.

Internal Communications

● Facilitate effective communication within the organization, ensuring that team

members are informed about important updates, events, and initiatives.

● Coordinate internal newsletters, memos, and announcements.

External Communications

● Online Presence: Ongoing development of Safe & Sound’s online presence.

Evaluate and create an online presence aligned with the Organization’s shortand

long-term strategic priorities, including reimagining and relaunching the

Organization’s website after development of the next strategic plan and

expanding its online presence via social media and blogging platforms.

● Media Relations: Cultivate and maintain relationships with media outlets,

journalists, and influencers.

● Event Support: Support the planning and execution of donor events, forums

and meetings, community events and other public relations activities through

the development of effective communication materials and outreach

strategies.

● Create short- and long-term proactive communications campaigns and plans

for the organization in collaboration and partnership with staff across its various

functions to maximize our impact, amplify our voice, and strengthen our

leadership position in the sector.

● Crisis Communication: Develop and, if necessary, execute a crisis

communications plan in collaboration with Safe & Sound’s management team

that addresses potential scenarios related to our various programs and

initiatives.

Metrics & Reporting

● Support the Organization’s commitment to learning and innovation by

identifying meaningful metrics for communications work, tracking results, and

reporting on successes and lessons learned.

● Track and analyze the performance of communication strategies and

campaigns.

● Provide regular reports on key performance indicators and adjust strategies

accordingly.

● Monitor social media channels for trends, conversations, and opportunities to

participate.

Undertake other duties as assigned.

ESSENTIAL QUALIFICATION

● Five years or more experience in a communications role, working with a

fast-paced organization in an external or internal communications role; ideally

with a strong portfolio showcasing successful campaigns and content creation

across email, social media, website, and/or PR.

● Substantial experience working in an innovation-oriented communications role

in a social justice- or social change-focused nonprofit organization, public

sector entity, foundation, or other organization.

● Exceptional writing, editing, and presentation skills with strong attention to

detail and a strong focus on a message-oriented storytelling approach.

● Familiarity with social media platforms, analytics tools, and content

management systems.

● Demonstrated ability to implement and manage communication strategies,

develop work plans, and deliver quality work on time and within budget.

● Demonstrated ability to build relationships and collaborate across the

organization, serving as a resource to others and obtaining their input, using

persuasiveness, persistence, and determination.

● Creativity and innovation in developing communication strategies.

● Substantive experience in strategic communications, communications

planning, digital media, content creation, and media relations. Strong

relationships with reporters and experience successfully pitching and securing

stories are a plus.

PREFERRED QUALIFICATIONS

● Bilingual verbal and written (English/Spanish) preferred.

● Knowledge of the issues related to the Organization’s mission, such as trauma,

adverse childhood experiences, health equity, health disparities, race, class, and

privilege, is a plus. Deep knowledge and understanding of San Francisco’s

unique assets and needs is a plus.

● Demonstrated experience driving positive social change through a

comprehensive communications strategy is a plus.

● Demonstrated experience in both execution and management in

communications. A strong track record working with executive management

and board members.

● Graphic design and multimedia content creation skills.

● Experience with crisis communication and issues management.

● Knowledge of SEO, Google Ads and digital marketing trends.

● Proficiency in using communication and collaboration tools.

POSITION SPECIFICATIONS

● Full-time

● Exempt

● Position will be fingerprinted, E-verified, and reference-checked.

PHYSICAL REQUIREMENTS

● Typical Working Conditions:

○ This position may require evening hours and participation during

weekend events as requested

○ Travel within San Francisco

● Equipment Used:

○ Computer, phone, fax, copier.

● Essential Physical Task:

○ Light lifting (lift, push, and pull up to 20 pounds unassisted on a regular

basis).

The base salary for this position is $71,300.00 annually and is eligible for the language

premium. The language premium is $2,080 annually. This position is eligible for

agency-sponsored benefits. (To know more about our benefits, click here.)

Pursuant to the San Francisco Fair Chance Ordinance, we will consider all qualified

applicants with arrest and conviction records.

Safe & Sound provides equal employment opportunities to all employees and

applicants for employment and prohibits discrimination and harassment of any type

without regard to race, color, religion, age, sex, national origin, disability status,

genetics, protected veteran status, sexual orientation, gender identity or expression, or

any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting,

hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,

compensation and training.

The Development team strives to cultivate a team that reflects the diverse population

we serve and thus strongly encourages diverse candidates from underrepresented

communities to apply, including but not limited to individuals who identify as

QT/BIPOC, those impacted by the child welfare/foster care systems, and public

benefits recipients.

Qualified candidates should submit a resume and a detailed cover letter to Human

Resources at employment@safeandsound.org.