IT Specialist

Position Summary

The IT Specialist will manage all our IT needs as we enter into a new phase of growth and development

as Reservoir Hill’s first Smart Center. This position also provides technical support with hardware,

software, education/programming, social media, event technology (such as PowerPoints and videos),

Smart Center Development and data management, supervision of the equipment/use, and IT

programming in the Center. The IT specialist will report to the Director of Programs and Executive

Director as needed.

Responsibilities

● Manage computer lab, ensure all center electronics (computers, TVs, projectors, other

classroom equipment, etc.) are accounted for, fully operational, and virus-free. Maintenance of

all electronics, wifi connectivity, necessary cabling, necessary warranties, and MSDE

requirements

● Manage the accounting of all technology in and outside the building.

● Research and manage a list of educational “safe” sites that can be used for math, reading,

service learning, and projects. Have proper safety measures in place to prevent youth from

visiting unauthorized sites.

● Setting up hardware; install and configure software and drivers.

● Work with Smart Center partner, RowdyOrb.it, to comprehend IoT deployment and timeline,

collection of key data points to align with St. Francis brand and mission.

● Ensure adequate IT infrastructure is in place and is used to its maximum capacity.

● Comprehend and co-develop data sets to gain community intelligence while working with

Programming associates in order to leverage data insight to deepen program resources.

● Manage security options and software in Center & Staff computers and networks to maintain

privacy and protection from attacks; mend inefficiencies; perform regular upgrades to ensure

systems remain updated and troubleshoot system failures or bugs and provide solutions to

restore functionality; keep records of repairs and fixes

● Offer timely technical support and train users how to utilize computers and software efficiently

● All-Suite Google administrator and expert user.; Provide training as necessary.

● At fundraising events, provide IT support with presentations, videos, and audiovisual.

● Teach coding, google certification, and other certification classes to youth & the community

● Instruct or mentor youth/teen interns interested in the IT profession.

● Look for opportunities to collaborate with partners and potential partner opportunities on

programming for the community.

Qualifications

● Previous experience in a non-profit environment

● Previous experience in IT management

● Familiarity with Omeka a plus

● Ability to code or learn coding styles

● Excellent software skills, especially Google Suite

● Excellent verbal and written communication skills

● Ability to work effectively both with and without supervision

● Ability to multi-task and successfully prioritize workload