Front of House Manager, BRIC Celebrate Brooklyn!

About BRIC: 

BRIC is a leading arts and media institution anchored in Downtown Brooklyn whose work spans contemporary visual and performing arts, media, and civic action. For over forty years, BRIC has shaped Brooklyn’s cultural and media landscape by presenting and incubating artists, creators, students, and media makers. As a creative catalyst for their community. BRIC ignites learning in people of all ages and centralizes diverse voices that take risks and drive culture forward. BRIC is building Brooklyn’s creative future.

The BRIC Celebrate Brooklyn! is NYC’s longest-running, free performance festival, and a beloved summer tradition featuring approximately 30 varied large-scale performances and attracting upwards of 200,000 people each summer to the Prospect Park Bandshell.

About the Front of House Manager Role: 

BRIC seeks a qualified Front of House Manager to create an excellent attendee experience, to prep the site for each performance, ensure smooth operation of entrances/exits, and handling of audience concerns.

What You’ll Do in the Role:

The Front of House Manager will be responsible for the following in addition to any other project as assigned by their manager, the Operations Manager:

Essential Duties & Responsibilities

• Recruit, schedule, train, and supervise Entrance Staff.
• Work with Operations Manager and Site Coordinator to plan and execute all chair set-ups and break-downs for the season.
• Work with Operations Manager to identify safety issues, and follow protocols for emergency evacuation plans.

Throughout the Season:

• Schedule and manage the team/pool of Entrance Staff.
• Communicate with Site Coordinator about daily and ongoing site needs and issues as they arise throughout the season.
• Communicate with the Volunteer Coordinator about front of house assignments and roles for all volunteers for each show.
• Communicate details of each event and assignments to all Entrance Staff.
• Ensure all entrance Staff, Security, and Volunteers are assigned entrance locations, understand roles and are prepared to interact with attendees.
• Work with Operations Manager to open and close the venue to the public.
• Directly supervise entrance operations including entrance staff, audience donations collection, and line managers. Maintain admission counts continuously throughout every show.
• Work with the Community Care Manager to attend to ADA/special seating needs.
• Distribute programs and other materials with Entrance Staff and Volunteers.
• Write daily front of house notes after each performance for inclusion in show reports.
• Work with Operations Manager to execute severe weather and emergency evacuations.
• Manage and expedite timekeeping for Entrance Staff.

You’ll Bring these Skills and Strengths to the Role:

• Mission & Values Alignment: A passion for BRIC’s support of the arts in Brooklyn and a deep commitment to building community, igniting learning and making change through the arts and creativity.
• Commitment to Equity & Inclusion: Desire to operationalizing equity within the Front of House Manager  function
• Must obtain F-04 Certificate of Fitness (Fire Guard) issued by the FDNY - BRIC will assist applicants with preparation for the examination.
• The ideal candidate possesses strong interpersonal and team leadership skills. Able to work under pressure and in inclement weather. 
• Minimum 3 years of experience as a Venue Manager or Front of House Manager in a music/performance venue or theater environment (or equivalent.) 
• Experience and strong ability to recruit, organize, and delegate work to multiple teams. Strong verbal and organizational skills, and a professional presence required. Bilingual a plus.

Other Things to Know:

• Status and location: This is a part-time, exempt role based at the Prospect Park Bandshell Hours will vary each week. 
• April 22 - June 7: pre-season planning & training hours.  
• June 8 - Aug 24: 2024 Season. Most shows occur on Friday and Saturday evenings with some exceptions. 
• The Front of House Manager will be provided an exact schedule of dates upon hire, and be expected to attend all trainings and events. 
• Compensation: The hourly rate for this position is $28
• Mission & Values: BRIC is committed to building Brooklyn's creative future. We advance opportunities for visual artists, performers, and media makers. We present bold work that reflects diverse audiences and speaks to the world. We ignite learning in people of all ages. We unite Brooklyn through art and creativity to build community and make change.

How to Apply:

All applicants must submit a resume together with a cover letter outlining the ways in which their skills and experience align with our specific needs via our online application portal found here on our website.  Candidates of color and from traditionally underrepresented backgrounds are highly encouraged to apply.

BRIC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot be used as a basis for an employment decision.