Program Coordinator

Program Coordinator

Job Title: Program Coordinator 

Reports to: Director of New Orleans Programming

Job Status: Full-time (40 hours/week)

Salary Range: $50,000 - $60,000

Application Deadline: May 28

Starting: June 2024

Location:  New Orleans, LA 

About Generation Hope: 

Generation Hope is a nonprofit organization with a mission to ensure all student parents have the opportunities to succeed and experience economic mobility by engaging education and policy partners to drive systemic change and providing direct support to teen parents in college as well as their children through holistic, two-generation programming. To date, we have provided over $1.2 million in tuition assistance, supported almost 435 teen parents in college, celebrated more than 170 degrees earned through our program, and built relationships with 30+ two and four-year institutions nationwide. For more information, please visit www.generationhope.org.

By joining our team, you will work for an organization named "one of the best nonprofits" by Spur Local. Not only do we live out and operationalize our values, we do the work to create a culture that truly supports every member of our staff. The best part of our organization is the people, from the families we serve to the team we have deliberately cultivated. We strive for excellence while understanding the most valuable asset that we have is our people. We celebrate diversity in all forms, including thought, professional and lived experiences, race, gender - even taste in music. If this sounds like a mission and work environment you would like  to contribute to and grow with, please consider joining our team.

Impact:

The Program Coordinator is responsible for case management and program coordination for a small group of Scholars to ensure they participate in healthy mentoring relationships and are on track to graduation. The Program Coordinator will also lead Generation Hope’s community engagement and programmatic outreach efforts in New Orleans, 

Primary Responsibilities:

Case Management

• Support a caseload of 8-12 Generation Hope Scholars, all of whom are teen parents in college, in the Scholar program, providing holistic case management including, but not limited to:
• Academic planning
• Assistance with navigating the college system, such as financial aid and transferring to a 4-year school
• Making referrals for Scholars and assisting them in accessing government and community services 
• Providing emotional support 
• Ensure our Scholars receive consistent and non-judgmental  support through our robust mentoring program by supervising the mentoring relationships within your caseload, including addressing areas of conflict or challenge among Scholars and their mentors (i.e., Sponsors) in a productive, sensitive way that maintains and improves the Scholar/Sponsor relationship 
• Maintain accurate program records through the program database to ensure thorough program evaluation 
• Assist with organizing and planning various program events, such as field trips, social events, and trainings 

Recruitment

• Lead recruitment efforts for approximately 15 new Generation Hope Scholars and mentors annually
• Support the Director of New Orleans Programming in recruiting a diverse group of mentors that reflects the diversity of the Scholar community
• Recruit, schedule, and manage volunteers for all of Generation Hope’s volunteer opportunities, including career support, childcare volunteering, event volunteering, and Snack Crew

Community Outreach 

• Represent Generation Hope at community events such as fairs, volunteer expos, farmers markets, etc. 
• Build relationships with partners who can refer Scholars to us or to whom we can make referrals. Maintain an active and up-to-date Repository of Resources to help staff best connect Scholars to resources. 

Other

• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies
• Other duties as assigned

WE ARE LOOKING FOR A HARDWORKING, INNOVATIVE, COLLABORATIVE INDIVIDUAL WHO THRIVES IN A FAST PACED ENVIRONMENT. 

Minimum Requirements: 

• Personal qualities of integrity, credibility, and a commitment to Generation Hope’s mission
• Bachelor’s degree or equivalent combination of education and experience
• At least 1 year experience working with young adults
• Record keeping and data entry skills
• Excellent communication skills, including writing, proofreading, and speaking
• Ability to make people feel comfortable and create rapport
• Excellent office and computer skills with proficiency in Microsoft Office and Google Suites
• Able to establish and maintain cooperative professional relationships with colleagues, donors, volunteers and the public; fantastic customer service ethic. 
• Personal qualities of honesty, credibility, and dedication to the mission and values of Generation Hope.
• Personal and professional commitment to understanding and dismantling systemic and institutional racism
• Willingness to adjust hours to accommodate the needs and schedules of Scholars and their families. Must be available for special events and trainings, which may occur on evenings and weekends.
• Ability to travel to sites around the greater New Orleans area on a regular basis

Preferred Qualifications: 

• Experience working with teen parents or marginalized youth 
• Counseling and/or case management experience 
• Experience facilitating or co-leading workshops/trainings 
• Experience planning and executing program events
• Bilingual (Spanish/English)
• 
  
• CANDIDATES MUST RESIDE IN THE GREATER NEW ORLEANS AREA BEFORE THE EMPLOYMENT START DATE. Generation Hope has a hybrid remote and in-office work model.

Generation Hope provides full benefits, including 403(b), health, dental, and paid time off. More information on benefits can be found at generationhope.org/careers. As a safeguard to the health of our employees, participants, and community, all new hires must be fully vaccinated against COVID-19 by the employment start date. Our full vaccination policy is available here.

To apply, please complete the online application here: https://generationhope.bamboohr.com/careers/26. Please do not call.

Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.