Workforce Student Support Coordinator

About Beyond Literacy (BeLit)

BeLit is Philadelphia's leading adult literacy nonprofit. We pride ourselves on high quality service to over 1500 striving adults annually through cost-free educational services including English language learning, GED-prep, digital literacy, family literacy, and career preparation. Come join our staff and help us change lives through literacy!

Job Summary 

Our Workforce Development (WD) team provides career-connected services for our adult learners. Our Student Support Program (SSP) addresses social and economic barriers that impact learner persistence and success. Both teams work collaboratively to provide support for academic, professional and personal goal attainment. As a key member of the WD team, the Workforce Student Support Coordinator will report to the WD Manager while also working closely with the SSP Director and SSP team. Fulltime staff typically work onsite up to 3-4 days per week and work 1-2 days remotely depending on program needs.

JOB RESPONSIBILITIES

1. Support program goals related to learner retention, academic outcomes, job placements, and education and training transitions. 
2. Maintain resource list, refer, and/or transition learners to appropriate resources (e.g. job training, employment options, CareerLink Centers, OVR, social services) and assist learners in making contact for transitions. 
3. Assess skills, experience, potential barriers, strengths, and career interests of learners to identify most appropriate career pathways, trainings, and job openings.  
4. Collaboratively assist learners with creating career maps, goal setting, developing goal aligned action plans, and tracking progress towards goal attainment.  
5. Help students with resumes, job applications, interviewing skills and soft skill development through one-on-one sessions and workshops.   
6. Document and track learner outcomes and interactions using program database. 
7. Provide case management support primarily through one-on-one meetings, to overcome barriers to attendance and success.  Assist with referrals to access support services as needed.    
8. Participate in our organization's annual events and support other organizational initiatives as assigned.

QUALIFICATIONS

• Bachelor’s degree required. A focus/major in Human Services or Behavioral Health preferred. 
• 2+ years’ experience advising or counseling adults, especially those from low-income communities, to meet educational and/or employment goals highly desirable.
• Experience teaching, developing and/or facilitating workshops preferred.
• Bilingual in English and Spanish, Chinese, French or Arabic desirable.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to work as a member of a team and maintain a student-focused, solutions-oriented outlook.
• Ability to work well with diverse populations and develop positive relationships with students, colleagues and partners in the field.
• Strong organizational and time management skills; ability to work independently and manage multiple priorities.
• Strong oral communication and presentation skills.
• Attention to detail; ability to write clear and concise case notes and other communications.
• Strong computer literacy including proficiency using MS Office 365 and Internet search engines.
• Occasional flexibility with working hours required. 

Read about our exciting and comprehensive staff benefits!

• Generous Paid Time Off (PTO) bank
• Paid Holidays including all days between 12/24-1/1
• Choice of 3 Independence Blue Cross Health insurance plans (individual base policy monthly cost is 100% employer-paid) as well as optional dental and vision policies (monthly costs are 100% employer-paid for individuals)
• Flexible Savings Accounts for medical and dependent care expenses 
• Health Reimbursement Account (HRA)
• 80 hours of paid family leave for new parents
• Employer-paid life, disability and accident insurance; additional voluntary life insurance available, including dependent coverage
• Employee Assistance Program (100% employer-paid for individuals)
• 401K with quarterly employer contributions (no match required)