IHAP Navigator

This position description is a guide to the critical duties and essential functions of the job, but is not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and subject to change to meet the needs of the Training Fund and funding requirements.

Job Title:  IHAP Navigator                                                                                                             

Reports to:  Navigator Services Lead                                                                                                    

Worksite Designation:   Hybrid      

Live in the Puget Sound Region of the State of Washington with a reasonable commute to Renton. Approximately 60% of the work is in-person in various partner locations, 40% is telework from home, and 10% at office.  Must go to partner locations or come into the office on an as-needed basis.                                                                                                                                  

Organizational Overview:

The SEIU Healthcare 1199NW Multi-Employer Training Fund (Training Fund) is a non-profit, labor/management partnership including eight major healthcare employers and the largest healthcare union in Washington State.  The Training Fund was formed in 2008 and is a statewide program that addresses the workforce needs of participating employers and supports the career, knowledge, and skill aspirations of SEIU Healthcare 1199NW members.  The Training Fund is the sponsor of the state-registered Health Care Apprenticeship Consortium (HCAC) and of the Virtual Healthcare Institute (VHI) serving a range of regional employers, unions, union members, and student candidates.

Position Overview:

The IHAP Navigator is responsible for the coordination and implementation of a variety of Training Fund (TF) and Health Care Apprenticeship Consortium (HCAC), Apprenticeship and additional healthcare education/workforce development programs and services to members in the Greater Seattle Region along with other regions as assigned. Work is performed under the general supervision of the Navigation Services Supervisor to provide community resources and guidance to eligible healthcare workers, adhere to Training Fund benefit administration processes, and facilitate outreach and projects in relation to the assigned region. IHAP Navigator with collaboration of the internal team works to build lasting partnerships with our members, the union, employers and community partners. Candidates will be evaluated on the full range of their lived and learned experience, professional background, volunteer experience, and direct and transferable skills.

Essential Job Functions:

Incumbent must have the skills, abilities and judgment to perform the following essential job duties and responsibilities, with or without reasonable accommodation:

• Coordinates and executes programs, benefits, and services over a specific geographic area and/or with specifically assigned groups.
• Self-directed and motivated to support participant success, taking initiative to seek improvement and explores new opportunities for clients
• Ability to manage a caseload of up to 30 participants engaged in Cohorts.
• Supports the retention of working adult students in education programs from initial enrollment to job placement, assisting to remove barriers to member success, including completing referrals and the coordination of services.
• Connect regularly with members to assess needs and eligible supportive services.
• In collaboration with the Outreach Team, facilitate outreach events and field work for the assigned geographic region.
• In collaboration with the Navigation Services Supervisor and Senior Manager Member Success, connects members to services provided through the Training Fund (including tutoring English language learning and basic skills) and Community resources.
• In conjunction with the administration team, assures the accuracy and completeness of data collected for the program, including data pertaining to eligibility, employer utilization and student outcomes.
• In collaboration with other Training Fund staff and teams, collects and reviews data for monthly and annual program reports.
• Build partnership in the community to be able to provide external referrals and coordinated services for member support and retention; this includes resources connected with childcare, housing resources, transportation etc.
• Coordinates with Training Fund staff assigned to deliver programs targeted for members in the region and/or with specifically assigned groups.
• Ability to assess, critique, create, and edit resumes and cover letters, with working knowledge of various types of resumes.
• Demonstrated understanding of local communities, labor market, local industries, and employers, Work Source system, social service and education institutions in partnership with the Regional Career Navigators.
• Ability to provide coaching, support and advocacy for individuals seeking employment and training opportunities to advance their career growth.
• Ability to critically assess situations and tactfully handle challenging situations.
• Required to make presentations to members, partners, or other audiences.
• Participate as member of a team that analyzes program performance, member experiences, and recommends procedures and new systems to improve efficiency and outcomes

Required Skills/Abilities:

• Minimum of three (3) years of experience in adult education/training or workforce development field.
• Knowledge and experience with case management and community outreach support
• Strong Commitment to personal growth and development on issues of racial equity and diversity, and to advancing diversity, equity and inclusion health care workforce access
• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Excellent interpersonal, negotiation and conflict resolution skills
• Excellent time management skills with a proven ability meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Proficiency with or the ability to quickly learn the organization’s databases, including, but not limited to Salesforce, Rouxbe, Financial Edge, Monday.com, Canvas, Sharepoint, etc.
• Ability to work with integrity, credibility, professionalism and confidentiality
• Experience working with diverse populations and addressing participants’ unique needs
• Ability to follow privacy policies and respect for confidential information
• Incumbent must have skills, abilities and judgment to perform the following essential job duties and responsibilities, with or without reasonable accommodation

Desired Skills and Experience:

• Ability to work with and advance engagement with employer partners, labor unions and staff and to collaborate effectively in labor/management settings 
• Proven record of working collaboratively to meet performance goals
• Bilingual skills preferred
• Direct professional knowledge pertaining to Behavioral Health, Substance Use Disorders, and Peer Counseling to populations experiencing trauma, addiction, and recovery.
• Understanding of healthcare workers, or experience with healthcare training programs throughout the Washington State college system, including familiarity with necessary prerequisite courses.
• Extensive skills to operate as a servant leader, planner, facilitator, problem-solver, coach, and motivator, including experience with student coaching and/or change management.

Required Items:

• Successful completion of background check is required
• Valid Washington State Driver’s License and access to a reliable insured vehicle
• Needs to live in or move to the State of Washington.
• COVID-19 complete vaccination, shot documentation required or proof of meeting state or federal law, including medical disability under the American with Disabilities Act (ADA) guidelines, for not vaccinating
• Candidates will be evaluated on their lived and learned experience, professional background, volunteer experience and direct and transferable skills.

Educational Requirements:

• Bachelor’s degree and 3 plus years’ experience preferably in adult education, social services, healthcare or related field, or equivalent lived experience related to job skills and duties.
• AA Degree or five years of comparable experience
• Master’s Degree (or equivalent demonstrated experience) preferred.
• Intermediate skills in Microsoft Excel, Word and Outlook required.
• Experience with case management databases (preferred).

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Must be able to access and navigate the TF’s facilities, partner organizations, and classroom locations

Work Environment:   Hybrid

This position provides services primarily in Washington State remotely and in person. Training Fund educational operations include limited program work in Oregon and Alaska. The position requires various “in-person” involvement with apprentices, employers, instructors, and community partners at multiple locations; other portions of this role will be split between telework work and the Training Fund office. This position will require travel on an as-needed basis and during some non-traditional hours (early mornings, later evenings, and occasional weekends) to meet with participants and attend meetings at locations such as hospitals, schools, public places (community buildings, event venues, etc.), and partner organization sites. Note: COVID restrictions may require a higher level of remote work.

Compensation:

• Compensation Range: $ 67, 724.80- 72,941.52.
• Above average retirement package
• Competitive compensation and benefit package, including retirement benefit with employer contribution, medical and dental insurance.
• 1.0 FTE, Exempt position

  Other Benefits:

• Generous vacation and sick leave days
• Medical insurance paid in full for yourself and family through Kaiser Permanente
• Dental insurance paid in full for yourself and family through MetLife
• Disability and life Insurance through the Hartford Group
• LinkedIn learning membership
• Employee Assistance Program (EAP)
• 14 Annual Paid Holidays, 3 personal holidays and winter break (closed 12/24 – 12/31)
• Two volunteer days

May be eligible for the following incidental benefits:

• Gym/trainer membership stipend
• Work-related professional development reimbursement
• Internet stipend (full-time “telework” or “hybrid” staff who are not provided inter access through other means)
• Commute stipend (“Occasional” worksite designated positions only)

Please Apply:

We welcome candidates who:

• Demonstrate the skills, abilities, and experience needed for this role regardless of education and compensation history.
• Are inspired by our values of integrity, collaboration, innovation, equity, and outcome oriented.
• Are willing to grow in personal and professional learnings of social and racial justice.
• Demonstrate a commitment to improving outcomes for candidates for health care positions and incumbent health care workers furthering their careers.

Application Process

A complete application includes:

• Cover letter which describes your interest in this position and how you meet the desired skill/experience and educational requirements
• Current resume which includes dates of all employment
• List of at least 3 references from previous employer/s

Applications due. Position will remain open until filled.

Please email resume, cover letter and references to Audrey Slade at aslade@healthcareerfund.org

Position will remain open until filled.

This position description is a guide to the critical duties and essential functions of this position. It is not an all-inclusive list of responsibilities, qualifications, physical demands or work environment conditions. Position descriptions and job responsibilities before and after hire are subject to revision to meet the changing needs of our labor/management partnership. This is an at-will, exempt, and variable work schedule and location position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The Training Fund is an equal-opportunity employer. All employees and potential employees are entitled to be treated respectfully and without discrimination on the basis of race, creed, color, national origin, religion, sex, sexual orientation, gender expression and identity, age, political ideology, honorably discharged veteran or military status, or disability. Employees are protected from retaliation for complaining about discrimination, opposing discrimination, and cooperating in discrimination investigations.

The SEIU Healthcare 1199 NW Employer Training and Education Fund has a non-discriminatory policy and is an equal-opportunity employer.  Women, persons of color, bilingual/multilingual, and LGBTQ+ individuals are strongly encouraged to apply.  Reasonable accommodations may be made to enable individuals with differing abilities to perform the essential functions.

The Training Fund is a harassment–free workplace.