Case Manager

Job Title:                                Case Manager

Date Developed:                   September 2017

Division:                                 Program Services

Classification:                       Non Exempt

PURPOSE OF POSITION:  The incumbent

provides linkages, advocacy and other supports for program participants

assigned to their caseload.

RESPONSIBLE TO:  Program Manager

SUMMARY OF DUTIES:  Responsibilities to include but not

limited to the following:        

Establish a positive rapport with program

participants while maintaining professional boundaries while demonstrating

respect, honesty, non-judgment and empathy.·        

Serves as a positive role model for program

participants by demonstrating good work ethics.        

Develops a Case Plan for each new program

participant within 24 hours of admission addressing assessed needs, participant

interests, strengths and resources.        

Establishes and maintains case files according

to HMIS mandates for each program participant. Each case file must entail a

case plan with goals updated minimally once per month and case notes updated

minimally once per month per goal.        

Provides an orientation for new program

participants detailing program rules, participant rights and responsibilities,

program grievance policy, case management requirements, behavior requirements

and acknowledgement statement.        

Meets with program participants assigned to

caseload on a weekly basis and as needed and agreed upon by program participant.        

Document participant meetings and other

information as mandated in HMIS to ensure they accurately reflect program

participant’s progress, barriers and resources provided.        

Provides coordination and referral to mainstream

community supportive services. Supportive services include but are not limited

to mental healthcare, emergency medical care, Narcotic Anonymous, Alcoholics

Anonymous, legal assistance, job training, entitlement programs and community

services for seniors.        

Maintains documentation of program participant escrow

savings accounts and provides participant relative receipts as stipulated in

the agency standard operating procedures.        

Completes monthly statistical reports and occupancy reports as stipulated by the program agreement.        

Monitors random urinalysis screenings of program

participants with follow up action plans as agreed upon in the participant’s

case plan.          

Provides Life Skills Training and education, group and individual counseling and crisis intervention support as needed.·        

Attend all TCP and DHS mandated trainings.·        

Work schedule includes evening and weekend hours if necessary for program service delivery.        

Perform other duties as assigned.

SUPERVISORY DUTIES:     This position does not supervise any other staff.

WORKING RELATIONSHIPS:         Regular internal contact with Agency staff and regular contact with outside community agencies.

KNOWLEDGE AND SKILLS:

Education:                 B.A. /B.S. Degree in Social Work/ Psychology, preferred

Experience:               Minimum of two years’ experience in human services

Knowledge/Skills:     Strong communication, organizational and interpersonal skills                                  Commitment and interest in issues affecting unhoused , low income under served

populations and seniors. Demonstrates intiative and strong leadership skills.                                Computer literacy, proficient in Windows environment                     

Work Environment/

Physical Demands:

Sustained concentration         

Frequent interruptions        

Ability to navigate steps        

Moderate noise level        

Occasional travel between sites and for outside meetings        

Considerable sitting, very light lifting, bending, walking        

Moderate eye strain

Employee Signature

and Date: ______________________________________