System Manager, Identity and Access Management

Company Description

Uncommon Schools  is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of color. Uncommon currently manages 53 schools serving more than 20,000 students in five cities: Boston, Camden, New York City, Newark and Rochester. We are proud that Uncommon graduates persist in and graduate from college at five times the rate of their peers nationally. We achieve this by offering strong academic, co-curricular, and social-emotional learning that prepares students for success in college and beyond.

Job Description

The System Manager will lead the development, implementation, and execution of a holistic Identify and Access Management (IAM) program. This role will act as the specialist on IAM and collaborate with all levels of Uncommon Schools including Talent, Accounting, Finance, IT, and school based teams. They will supervise the planning, prioritization, and execution of the IAM roadmap! 

The System Manager, IAM is responsible for how users are given an identity and how it is protected, including ensuring critical applications, data, and systems are not subjected to unauthorized access while handling the identities and access rights of people both inside (staff and students) and outside the organization. 

Systems design/management:

• Evaluate and understand the current state of IAM at Uncommon. This includes the people, processes, and technology (OneLogin, Active Directory, Google Cloud/G Suite) 
• Utilize deep subject-matter expertise in all areas of IAM including single sign-on, multi-factor authentication, privileged account management, password vaulting, role-based, just-in-time access, and domain design to create, implement and maintain a roadmap for IAM organizational development.
• Identify and raise issues with technology partners and manufacturers 
• Serve as a technical project manager to coordinate sophisticated or long-duration initiatives. Establish, document, and communicate IAM services, capabilities, roadmap, policies, and procedures to key IAM partners 
• Independently create and present clear, detailed communication and change management plans to Product Managers, IT Support and Regional Representatives that enable clear and fast decision making. 
• Train IT Support team to resolve common issues Tier 1 and 2 issues and act as escalation for Tier 3.
• Support the maintenance and upkeep of our technology tools in order to understand the integrations between them, and identify both efficiencies and resolutions related to transactional work. 

Stakeholder Representative:

• Partner with Product Managers and IT Support team to deeply understand the goals and use cases for IAM 
• Understand and champion the appropriate long-term vision for the IAM platforms 
• Ensure user adoption of new processes by creating training materials and providing mentorship, guidance, support, and performance feedback to IT Support and end users of our systems 

Data Governance and Reporting:

• Partner with other Data & IT team members in their day-to-day operations (reporting, auditing, integration) to support processes related to identity and access management 
• Under the guidance of the Sr. Director of Enterprise Systems and Data Governance, create and implement solutions, standards, and controls to ensure data accuracy and integrity in our current and future systems

Vendor Management:

• Contract & Payment: Lead renewal and payment of the yearly contract. 
• Establish relationships with vendors, act as a liaison between vendor and Uncommon on any projects, and own school-level issues & difficult conversations. 
• Work with Director to handle vendor issues 

Governance:

• Develop, rollout and supervise policies as it relates to IAM 
• Train end-users (staff and students) in security standard methodologies 
• Recommend areas for improvement in the organization's security posture, taking into account business objectives and priorities

Qualifications

Experience Requirements:

• 5-7 years of work experience
• 3-4 years of directly related experience
• Experience configuring and managing IAM tools such as: OneLogin, Microsoft Entra, G Suite, Okta

Educations Requirements:

• Bachelor's Degree required (Computer Science, Information Systems, Business, or equivalent subject preferred)
• Security certifications preferred

Travel/ Working Schedule:

• 3 days in person in our central office located in the Financial District
• Travel to other regions as needed

Other Benefits:

• 19 days of paid time off in addition to three weeks of paid winter and summer org-wide holidays
• Extensive, best-in-class training and development  
• Choice of 3 comprehensive health insurance plans
• Pre-tax flexible spending and health saving accounts
• Financial planning & wellness
• 403(b) retirement savings program + employer match
• 529 college savings program
• Public Service Loan Forgiveness application assistance
• Financial planning tools and assistance
• Dependent Care FSA, back up childcare and daycare discounts, pet care insurance
• Paid leave of absence 
• Fully paid parental leave
• Fully paid medical leave
• Additional paid Short Term and Long Term Disability insurance 
• Mental health and counseling support + wellness benefits