Network Support Specialist

Cascade PBS’s mission is to inform and inspire our community to make the world a better place.

Our vision is to be the most essential and relevant media organization in the region.

Support users and leverage information technology and communications systems and applications to advance Cascade PBS’s operations to reach more people, build a great organization and inspire a smarter world while demonstrating Cascade PBS’s values of integrity, community, innovation and diversity.

Cascade PBS is committed to building a team that represents a diversity of thought, experience and personal background. Our organization serves a diverse community, in terms of ethnicity, class, culture, language, sexual orientation and disabilities and we are committed to increasing diversity and inclusion amongst our staff population. We encourage everyone interested in this role to apply even if you don’t meet all the requirements.

Hourly rate: $25.50 - $28.85

Seattle, onsite

Cascade PBS offers competitive benefits to team members working 20 hours or more a week. Benefits include:

• 11 paid holidays
• 1 personal holiday
• 4 weeks of Paid Time Off (PTO) to start
• Half-day Fridays during Summer
• Company-matched 401(k) Retirement Plan that is fully-vested immediately
• Employee Assistance Program (EAP)
• Medical
• Dental 
• Vision

KEY RESPONSIBILITIES/DUTIES

• Monitor incoming requests for IT support; provide technical support and guidance to users in a hybrid work environment
• Set up and maintain computers, peripherals and communications equipment; assist in the installation and maintenance of network hardware and software
• Apply safeguards to protect the security of systems and applications
• Troubleshoot, diagnose and resolve hardware and software problems; coordinate the repair of printers
• Determine hardware and software needs and make recommendations; purchase and maintain records for approved IT hardware, software, support and service
• Participate in the development, maintenance and execution of IT policies, procedures, documentation, training materials and budgets; ensure systems and licensing are compliant with security policies, procedures and standards
• Train employees, interns, independent contractors and volunteers in the acceptable and secure use of the organization’s computer and telecommunications resources
• Maintain inventory of computer hardware and software
• Administer user accounts and control access to system stored data and information
• Monitor server backups and coordinate off-site tape storage
• Support a variety of business applications
• Coordinate activities with vendors and others
• Participate in special projects to monitor, maintain and improve network systems and processes
• Develop and maintain technical skills so they are current with existing and emerging technologies and practices
• Follow guidance and direction from the Network and Systems Administrator Lead
• Backup and support other IT staff members as needed
• Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of the Cascade PBS
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice

REQUIRED SKILLS/ABILITIES

• Ability to troubleshoot, diagnose and resolve hardware, software, and basic network problems
• Ability to deliver quality customer service while remaining security minded
• Ability to handle and prioritize simultaneous requests for assistance
• Strong attention to detail

EDUCATION AND EXPERIENCE

• Technical Degree or equivalent experience required 
• Three years’ experience working in a fast-paced IT business environment providing desktop and network support required
• Demonstrated experience with the following required:
• Configuring and deploying PC and Mac endpoints in a hybrid work environment
• Applying safeguards to computers, peripherals and network equipment to protect the security of systems and data
• Supporting and administering Active Directory and Azure Active Directory environments with Windows and Mac endpoints
• Utilizing endpoint management systems for deploying and administering endpoints
• Supporting and administering Microsoft Exchange
• Supporting Microsoft business applications and a variety of database driven business applications
• Supporting mobile devices and VOIP systems
• Supporting printer infrastructure
• Administering data backup programs

PHYSICAL REQUIREMENTS

• Ability and carry 30 pounds unassisted
• Ability to climb, twist, bend, kneel, crawl and reach above head as required
• Ability to sit and type on a keyboard for long periods of time
• Knowledge of and ability to use a variety of hand tools to support IT 
• Ability to work in noisy, cold environment periodically
• Ability to work some evenings, weekends, holidays and on-call shifts
• Ability to travel to remote sites periodically

The hiring process for this role will include a phone screen and a virtual or in-person panel interview. In some instances, additional panel interviews may take place. If you need reasonable accommodation during the job application or interview process, please contact us at jobs@kcts9.org. 

Cascade PBS offers competitive benefits to team members working 20 hours or more a week. Benefits include:

• 11 paid holidays
• 1 personal holiday
• 4 weeks of Paid Time Off (PTO) to start
• Half-day Fridays during Summer
• Company-matched 401(k) Retirement Plan that is fully-vested immediately
• Employee Assistance Program (EAP)
• Medical
• Dental 
• Vision