Program Assistant, Outreach

POSITION SUMMARY

Trinity’s Neighborhood Support (NS) division takes a place-based approach to focus on communities in a holistic manner to solve for key challenges by combining targeted investments with on-the-ground support.  NS is focused on yielding child, family, and community well-being by addressing the areas of early childhood education, K-12 education, post-secondary education and employment pathways, economic assets, social networks, and health. 

The Program Assistant works to support Trinity’s outreach and community programs including, but not limited to Compassion Market, Compassion Meals, Street Outreach, Resource Line, Compassion Space and Common’s Programming. Program Assistants provide Trinity’s social outreach programming and help to build social connections between diverse populations, build trust with vulnerable individuals, and connect them with resources and support.

The payrate for this position is $30.16 - $35.71 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports day-to-day operation of the outreach programs and community programs.
• Assists with the distribution of meals, groceries, clothing, hygiene supplies, and other necessary items to individuals in need from our community.
• Assists with tracking inventory of distributed items.
• Assists with ordering inventory, as needed.
• Assists with sorting new inventory, and restocking grocery shelves for pantry, and closet for clothing.
• Returns calls and emails made to the resource line, providing referrals to other programs as needed.
• Supports on-site programming in Trinity Commons.
• Engages regularly with the community.
• Helps to orient volunteers to their specific tasks during the duration of the program / event.
• Helps to build social connections between diverse populations, build trust with individuals, and connect them with resources and support.
• Meets with individuals living in vulnerable circumstances to connect them with local and onsite resources and social services. Tracks and follows up with individuals to assure they receive needed services.
• Ensures safety of volunteers; communicates and assures adherence to policies, practices and deadlines.
• Maintains confidentiality as appropriate and uses discretion in sharing information.
• Adheres to confidentiality rules and all other Trinity Wall Street policies, procedures, and rules.
• Performs all duties in a manner that promote Trinity’s mission and core values.
• Assumes other related responsibilities and special projects as required.

REQUIRED KNOWLEDGE, SKILLS, AND ACTIVITIES

• Outstanding interpersonal skills.
• Ability to work with vulnerable populations with compassion and appropriate boundaries.
• Strong organizational skills.
• Commitment to collaboration and teamwork.
• Knowledgeable in trauma informed care, mental health first aid and de-escalation skills.
• Ability to manage and prioritize job responsibilities with minimal supervision.
• Good customer service and hospitality skills.
• Evening and weekend responsibilities required.
• This position requires non-traditional workdays/hours.

REQUIRED AND PREFERRED EDUCATION, EXPERIENCE, AND CREDENTIALS

• A bachelor’s degree or an equivalent combination of training and experience.
• Experience in human services, social work within the public sector, or community outreach.
• A minimum of one year experience (paid or volunteer) serving the community, preferred.