Program Manager, Services

Abode values safety, wellness, and respect for each other and for those who we serve. Because of this commitment Abode is mandating that all employees be vaccinated effective September 30, 2021.

The Diverse Culture

We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Position Summary: The Program Manager, Services is responsible for the oversight of various Housing Programs serving homeless individuals and families.  Key responsibilities include supervision of housing services, close coordination with case management partners, budget and contracts oversight for large public contracts, housing inventory, landlords and property managers, maintaining a close focus on successful outcomes for program participants; to ensure successful program delivery.  

Benefits and Perks:

• $75,000 - $90,000 per year
• Health, vision, and dental benefits available
• 9.5 PTO days & 12 Holidays per year
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others 

How You Make an Impact:

• Provide leadership and direction to all Abode Services programs under this umbrella.   
• Manage multiple housing programs with the primary function of creating, sustaining, and growing relationships with community partners that enable Abode to provide appropriate housing to participants.
• Act as the primary liaison with all County and City departments and partners.  
• Supervise Housing Services Coordinators and Housing Specialists and others, depending on the requirements of a particular program.  
• Develop, implement, and monitor housing rental programs for homeless households.
• Supervise and maintain the inventory of affordable, appropriate housing units secured by a participant’s direct lease contract with a landlord.
• Participate as a member of the County Housing Team by attending management meetings, developing housing plans, reviewing budgets, and establishing policies and procedures of various rental subsidy programs. 
• Provide assistance and expertise to landlords or service staff for conflict resolution, as appropriate.
• Responsible for contract compliance, reporting, and monitoring for multiple programs and funding streams, including financial reviews, budgets, and projections; chart audits; and managing funder relationships.
• Ensure compliance of Fair Housing rules and regulations, contract requirements and eviction procedures.
• Prepare and review monthly, quarterly, and annual reports which include, but are not limited to the following data:  rent, subsidy and participant amounts, occupancy rate, participant demographic information and program eligibility and socio-economic data for monitoring purposes.
• Review monthly rent reports for accuracy, monitor and maintain monthly subsidy balance tracking and projection reports.  
• Work closely with the finance team to ensure accuracy as it relates to invoicing to the county.
• Work with funding agencies to provide required information and implementation and monitoring procedures to insure proper data collection and reimbursement.
• Represent Abode Services’ housing programs at meetings with County Social Services Agency, and other collaborative service providers and City jurisdictional stakeholders.
• Submit all data in HMIS and other relevant systems.
• Other duties as assigned.

How You Meet the Qualifications:

• Bachelor’s degree or equivalent experience required.
• 3 years of professional experience in social work, psychology or related fields and demonstrated experience in rental housing programs for low income, special needs households.
• 3 years managing complex contracts in excess of $1M.
• Experience in designing and operating effective programs including the development, implementation, and enforcement of well-designed policies and procedures.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Flexible schedule to work evening and weekend hours as needed.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records: San Francisco Fair Chance Ordinance (FCO) 

Abode Services is a CARF accredited organization that is committed to diversity and equity. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.