Information Technology & Data Specialist

Who We Are

The Mountaineers is a community of outdoor recreationists and conservationists founded in 1906 to explore the peaks and waterways of the Pacific Northwest. Today, we have more than 16,000 members and seven branches in Western Washington, where we deliver most of our outdoor education programming. Thanks to the work of generations of volunteers and our internationally recognized publishing division, we continue to enjoy an outstanding reputation in the fields of outdoor education, recreation, and public lands conservation and advocacy.

Our dedicated volunteers and staff get people outside to experience the power of the natural world. We advocate for access and protection of recreational lands so that future generations can enjoy these places too. Our core value of community reflects the belief that a diverse and inclusive outdoors inspires unity, respect, and passion for the places we love. We believe that all people should feel belonging in the outdoors. Our 45 staff, divided between our program centers and our nonprofit publishing division, Mountaineers Books, and 2,500+ volunteers work together to achieve our mission to enrich lives by helping people explore, conserve, learn about, and enjoy the lands and waters of the Pacific Northwest and beyond. 

Learn more at mountaineers.org.

Position Overview

We are seeking a skilled and dedicated IT & Data Specialist to provide comprehensive support for our organization's technology infrastructure and data management needs. The IT & Data Specialist will play a critical role in ensuring the smooth operation of our IT systems, providing first-level support for staff computer-related issues and managing IT consultants and software licenses. They will also support our efforts to deepen our ability to support data analysis and reporting for staff and volunteers, including utilizing data from Acumatica and Salesforce to help us make strategic, data-informed decisions. 

Key Responsibilities

Information Technology

• First-Level Support: Provide first-level support for staff computer-related issues, including hardware and software troubleshooting, configuration, and new hire support, ensuring timely resolution and minimal disruption to productivity.
• IT Consultant Management: Manage relationships with IT consultants, coordinating support services, monitoring performance, and ensuring the efficient delivery of IT solutions and services.
• Software License Management: Maintain an inventory of software licenses, track usage, and ensure compliance with licensing agreements, optimizing software utilization and minimizing costs.
• Technology Procurement: Assist in the procurement process for IT hardware, software, and services, evaluating vendor proposals, negotiating contracts, and ensuring alignment with organizational requirements and budgetary constraints.
• Training and Documentation: Provide training and documentation to staff on IT systems, software applications, and data management processes, empowering users to effectively leverage technology resources.
• Security and Compliance: iImplement and enforce security policies and procedures, ensuring compliance with relevant regulations and standards to safeguard organizational data and assets.
• Office Productivity Equipment: Research, install, and manage office productivity equipment, including computers, printers, scanners, and other peripheral devices, to support staff productivity and operational efficiency.

Data Analysis and Support

• Application Support: Develop knowledge around and build ownership of our major applications, i.e. Salesforce, Stripe, etc. Support staff, volunteers and members in the usage of these tools, troubleshoot errors, and help realize their potential.
• Data Analysis and Reporting: Support the preparation and analysis of ad-hoc financial and operational reports, leveraging data from Salesforce and other sources to meet organizational needs and address unrealized opportunities.
• Data Integrity and Management: Assist in maintaining data integrity and consistency across systems, performing data entry, validation, and cleanup tasks as needed to ensure accurate and reliable data for reporting and analysis purposes.

Requirements

• Cultural competency and desire to work with people of all races, ages, genders, abilities and economic backgrounds.
• 2+ years of experience in IT support, data management, or a related role, preferably in a nonprofit or mission-driven organization.
• Exceptional attention to detail and the ability to communicate effectively with constituents who have varying levels of technical expertise.
• Ability to pass a national criminal background and sex offender check (applicants will be disqualified from consideration for any felony conviction involving a minor, a sexual offense, or violence). 

Desired Qualifications

While we do not anticipate that candidates will have the full slate of qualifications listed below, these are the qualifications that will make someone successful in the position. Candidates should see this role as an opportunity for personal and professional growth, and have a desire to learn and grow in areas below where they currently lack experience.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Strong technical proficiency with computer hardware, software applications, and office productivity equipment, including knowledge of Macs and PCs and Microsoft products.
• Experience managing IT consultants, software licenses, and technology procurement processes.
• Proficiency in data analysis and reporting tools, with experience working with Salesforce or similar CRM systems.
• Appetite for statistics and analysis, including the ability to work with disparate datasets. 
• Excellent problem-solving skills, with the ability to troubleshoot and resolve technical issues in a timely manner.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with staff at all levels of the organization.
• Commitment to The Mountaineers mission and values, with a passion for outdoor recreation and conservation.

Cultivating an inclusive staff is central to The Mountaineers focus on advancing equity in alignment with our core values. We’re interested in hearing from people who can work with colleagues of varied professional and lived experience. We encourage you to apply even if your background is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. 

We are committed to building a culture where all people feel emotionally and physically safe. In support of this commitment, all prospective employees must agree to abide by The Mountaineers Code of Ethics and our Child Protection Policies. We do not tolerate discrimination, sexual misconduct, harassment, micro-aggressions, retaliation, assault, or any form of child abuse. 

You’ll love this job if: 

• Problem-Solving Excites You: You thrive on tackling challenges and finding innovative solutions, especially when it comes to troubleshooting computer-related issues and optimizing technology resources to enhance organizational efficiency.
• Variety Keeps You Engaged: You enjoy wearing multiple hats and having diverse responsibilities, from providing hands-on IT support to managing data analysis projects and everything in between.
• Tech Enthusiast at Heart: You're passionate about technology and stay up-to-date with the latest trends and advancements in IT systems, data management tools, and office productivity equipment.
• Making a Difference Matters: You're motivated by the opportunity to support a mission-driven organization like The Mountaineers, where your work directly contributes to promoting outdoor exploration, conservation, and community engagement.
• Collaboration is Key: You thrive in a collaborative environment where you can work closely with colleagues across departments, providing technical expertise, training, and support to empower them to succeed in their roles.
• Flexibility and Adaptability Are Your Strengths: You're comfortable navigating a dynamic work environment, where priorities may shift, and new challenges may arise, and you're able to adapt and pivot as needed to meet organizational needs.

Work Environment 

This role is based in Seattle, WA, at The Mountaineers Program Center in Magnuson Park. Supporting a people-centric outdoor community, this position should prepare to have a regular presence in our Seattle program center Monday-Friday 9am-5pm, with opportunities to flex time in the office with a partial remote work schedule (up to 40%). The Mountaineers will provide a laptop computer for remote access. For remote work, our employees are expected to have a suitable remote work environment, including broadband internet access, to accomplish their job duties.

Physical Demands

• Ability to work and manage a flexible schedule, including occasional evenings and weekends as needed.
• Must have regular and reliable transportation for local travel and willing to travel when necessary (infrequent).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

This position is for a full-time, non-exempt employee. Salary range is $60,000-65,000/annually, depending on experience. Benefits include medical, dental, vision, life, and long-term disability insurance, and paid sick, vacation, and holiday time. 401(k) retirement plan available after three months. 

PTO benefit package for current staff and new hires as of Jan 1, 2024 include:

• 15 paid days vacation in first year, with additional accrual based on tenure 
• 4 paid volunteer days
• 12 paid holidays
• Paid sick leave according to Seattle's Paid Sick and Safe Time Ordinance

Additional benefits include:

• Flexible working environment, with up to 40% remote work for most employees
• Mountaineers Family membership, including member access to our three mountain lodges
• Opportunities to advance your outdoor skills with $1,000 toward Mountaineers courses each year
• Two free tickets to many Mountaineers events
• Free copy of each newly published Mountaineers Books title
• Access to outdoor industry discounts (prodeals)
• Four on-site climbing and bouldering walls
• Bring your dog to work days
• Free parking for your bike or car, and an office located right on a bus line, with alternative transportation reimbursement (up to $100 per month for full time employees)  
• In-office shower for midday run, climbing session, or morning commute