OPERATIONS MANAGER

ABOUT EVERGREEN SOCIAL IMPACT

Founded in 2021, Evergreen Social Impact is a nonprofit fiscal sponsor organization that provides fiduciary services, including governance, funds management, and other administrative services to projects with social-impact missions. We can act as a long-term administrative home for tax-exempt and public/private partnership entities, or as a ‘nonprofit incubator’ for new charitable projects that are in start-up mode.  By providing an administrative and operations hub for our sponsored projects, we give them the freedom to focus on their missions.  We are a small but mighty team that values flexibility, dependability, a can-do approach to our work, respect for ourselves and others, and a healthy work-life balance.

POSITION SUMMARY

ESI is a fully remote organization, and our IT infrastructure is entirely web-based.  We utilize Microsoft 365, including Outlook, SharePoint, and the MS Office suite, as well as task-specific software for accounting and donor management.  The Operations Manager supports the ESI and sponsored project teams by acting as the first line of IT support for hardware and software issues and coordinating support requests for our IT contractor as needed. They will manage ESI’s Microsoft licenses, SharePoint, ESI’s website, and other software platforms and applications. They will also provide general operations support, potentially including HR/payroll/accounting support, on an as-needed basis.  The ideal candidate is tech-savvy, capable, resourceful, flexible, detail-oriented, a strong team player, customer-service focused, able to multi-task efficiently and effectively, and open to wearing multiple hats.  This is a new staff position.

This is a regular, full-time (4-day, 36 hours per week) staff position with benefits.

This is a remote position. Washington State residence is required.

ESSENTIAL RESPONSIBILITIES

Information Technology (Expected: 60%-65%)

• Develop, document, and implement IT-related policies, procedures, and checklists.
• Act as first point of contact for ESI and sponsored project helpdesk issues; coordinate support with IT contractor when needed.
• Provide training and technical support to ESI team members for commonly-experienced software/hardware issues.
• Manage Microsoft licenses and user and email accounts.
• Manage SharePoint; work with Director of Operations & Project Engagement to implement and maintain document management policies and procedures.
• Act as administrator for other ESI and sponsored project software platforms (Adobe, Zoom, etc.)
• Support employee and sponsored project onboarding and offboarding by managing all IT-related tasks.
• Manage and track computers/peripherals/cell phones using Apple Business Manager, Microsoft InTune and/or other tools as needed.
• Manage and track computer, cell phone, and other property check-outs to staff.
• Other duties as assigned.

Operations (Expected: 35%-40%)

• Work with and support Director of Operations & Project Engagement on general operations tasks, including updating policies and procedures, sponsored project support, and project onboarding and offboarding.
• As needed/requested, provide support to the Executive Director for HR-related tasks, including recruitment, new hire onboarding/offboarding, and benefits administration (enrollments/changes/ terminations).
• As needed/requested, provide support to the Director of Finance for accounting-related, donor management-related, payroll-related, and other tasks.

DESIRED QUALIFICATIONS

• Experience with, and/or commitment to racial equity, social justice, and cultural humility.
• At least five years of relevant experience in non-profit operations is required; some experience in nonprofit accounting and HR is preferred.
• At least three years of relevant experience in providing basic IT helpdesk support.
• Experience with managing Microsoft 365, SharePoint, Teams, and Microsoft Office is strongly preferred.
• Demonstrated self-starter with the ability to plan, execute, evaluate, and report on complex projects and tasks.
• Flexible approach to work and ability to manage ambiguity in the work environment; ability to exercise independent judgment and initiative.
• Excellent organizational and time management skills; ability to multitask, meet deadlines, and balance priorities.
• Demonstrated ability to track detailed information and complete detailed, complex tasks accurately and efficiently.
• Ability to listen deeply and communicate proactively, clearly, transparently, and diplomatically; excellent oral and written communication skills.
• Customer-service experience, and experience with developing and delivering training, is preferred.
• Bachelor’s degree in nonprofit administration, public administration, or related field, or an equivalent combination of education and experience.
• Proficiency in the Microsoft Office suite (Excel, Word, PowerPoint, Teams, SharePoint).   

OTHER REQUIREMENTS

• Must be a resident of Washington State.
• Must be able to pass a Washington State and national criminal history check.
• Must have access to a source of transportation for occasional travel within the State of Washington.

Benefits include medical/dental insurance (100% employer-paid for employee and eligible dependents); life/long-term disability/short-term disability insurance; a 401K retirement plan with generous nonelective employer contribution; and generous paid time off including sick leave, holidays, and vacation. For a more detailed description of ESI’s employee benefits, please visit our website.