Marketing Coordinator

Organization Overview 

Formed in January 2020, Revolutionary Spaces is a new organization on Boston’s civic and cultural landscape. Our mission is to bring people together to explore the ongoing American  struggle to create and sustain a free society as singularly evoked by the two national treasures  we care for -- Boston’s Old South Meeting House and Old State House. 

Through community partnerships, contemporary forms of storytelling, and important civic conversations, Revolutionary Spaces strives to bring people together to explore the history and continue the work of democracy that took shape in these buildings, located two blocks from each other in the heart of downtown Boston. We are dedicated to creating experiences for our audiences that not only deepen understanding of the past, but also provide a fresh perspective on the world we live in today and help us create new ideas and tools to build a more just and equitable tomorrow. 

Revolutionary Spaces is an equal opportunity employer. We center our work on the following values:

• Inclusion: We are dedicated to diversity, equity, and inclusion and ensuring accessibility on multiple dimensions.
• Relevance: We are dedicated to creatively linking lessons of the past with the interests and concerns of Boston’s diverse communities today.
• Boldness of thought: We address challenging topics and promote understanding in response to controversy.
• Engagement: We encourage people to engage, add their voices to today’s debates, and collaborate with others to discover new ways of thinking.

About the Position 

Reporting to the Director of Marketing & Communications, the Marketing Coordinator will provide support in the key areas of ticketing, content development, advertising and promotion, and data management. The Marketing Coordinator will assist in creating written content for the website, social media platforms, and email marketing campaigns to promote all areas of the institution. This individual will also oversee marketing contacts and regularly track and report data related to ticket sales, social media statistics, and email marketing statistics. A central responsibility of the Marketing Coordinator will be to oversee the internal ticketing system(s) and coordinate with third-party ticket vendors to help maximize general admission ticket sales and other paid products or events. 

Key Responsibilities:

Ticketing 

• Manage in-house ticketing system(s), making routine updates to ticket offerings as directed by the Director of Marketing & Communications.
• Set up new ticketing categories within the in-house ticketing system as needed.
• Oversee group sales for all paid evening Revolutionary Spaces events.
• Manage third-party ticket sales, ensuring all sales are accurately accounted for in the in-house ticketing system.
• Maintain relationships with third-party ticket vendors to ensure positive institutional relationships.
• Provide customer support as needed to all ticket buyers.
• Research additional ticketing partnerships and opportunities.
• Regularly track and report data on internal and third-party ticket sales as directed by the Finance and Marketing departments.

Content Development

• Assist in the development and implementation of yearly content calendar for all website, email, and social media content.
• Update website, social media channels, and external promotional websites as needed, keeping the content current, accurate, and consistent.
• Draft, edit, and/or proofread written content, such as website and email copy.
• Create basic graphics for website, email, and social media use.
• Assist in the preparation and distribution of email marketing campaigns.
• Develop social media content, conduct basic preparation of visuals, and schedule posts.
• Embrace other content development responsibilities as needed.

Advertising and Promotion 

• Maintain and inventory marketing materials and distribute internally and to external partners.
• Post all Revolutionary Spaces activities to various event listing websites in a timely manner.
• Provide support at various public programs or events that may take place on nights, weekends, and/or holidays.
• Distribute print materials to off-site locations and local partners. 
• Embrace other advertising and promotion responsibilities as needed.

Data Management and Administration

• Track and report monthly website, social media, and email campaign analytics and make recommendations for improved visibility.
• Update media press lists and distribute press releases to the appropriate media sources.
• Set up and regularly review Google alerts and analytics.
• Monitor marketing-related email inboxes and reply to inquiries in a timely manner.
• Collect all contact information from public programs, events, ticket sales, and other databases, formatting them for inclusion into CRM systems.
• Manage and monitor staff requests for support from outside marketing contractors.
• Attend virtual and in-person marketing, engagement team, and staff meetings.
• Embrace other data management and administrative responsibilities as needed.

Qualifications 

• Bachelor’s degree (or equivalent experience) and a minimum of two years of experience in a marketing or ticketing role
• Experience working with ticketing systems is highly desirable
• Strong  writing and editing skills
• High level of proficiency in Google Workspace, Constant Contact, Hootsuite, and/or WordPress is desired
• Basic graphic design and video editing capabilities are preferred but not required
• Highly organized with strong data management skills
• Keen attention to detail and ability to multitask
• Capacity to work some nights, weekends, and holidays
• Interest in history, a desire to make Revolutionary Era history relevant to contemporary audiences and to widen its reach, or a genuine willingness to learn

Physical Requirements 

Candidates will be expected to work out of offices and historic sites in downtown Boston for a minimum of three days per week.  Some staff offices are located on the third floor of a 300 year old historic building without an elevator. Candidates should be able to carry equipment and supplies up and down stairs. 

Benefits 

Health insurance; Flexible Spending Accounts (FSA); Long-term disability/AD&D, and life insurance; Generous paid time off schedule; 403b with 5% match after one year; and free admission to many local museums.