Manager, Program Operations

Reports to: Senior Manager, Program Operations

Location: Remote

Position Summary:

The Manager, Program Operations serves on collaborative interdisciplinary teams and provides support to program planning, development, and implementation and efforts to improve program delivery to national and chapter partners. The Manager, Program Operations is also responsible for organizing, streamlining, and delivering program-related training for staff and volunteers.

Responsibilities:

• Contribute to the development of new programs and program-related resources to support program implementation.

• Coordinate, develop and lead program-related training for staff and volunteers.

• Update content for programs, communications, departmental web pages, and other documents as needed based on input from team.

• Partner with Impact Measurement team to evaluate program, training, and other activities as needed.

• Provide assistance and support at program events and activities as needed.

• Familiarity with web‐based platforms (ex., SharePoint, Attendease, Monday.com) and/or capacity to learn new systems and enter data as needed. 

• Manage Continuing Education processes for assigned programs. 

• Manage document retention and storage policies, including templates, policies, tools, and partnership documents. 

• As needed, manage contract review process, collect proposals for evaluation, and communicate with key staff. 

• Serve on internal and external workgroups as directed.

• In collaboration with Chapter Staff, track program attendees by audience. 

• Contribute to internal and external dialogue that advances AFSP’s approach to delivering programs. 

• Actively collaborate within and across interdisciplinary teams, including teams, committees, and other efforts to support internal processes or goals, promote effective organizational culture, or build AFSP’s public image and brand. 

• Work creatively in a problem-solving environment demonstrating teamwork, innovation, and excellence. 

• Other duties, as assigned.  

Qualifications:

Education: Bachelor’s degree preferred, but not required.

Experience and/or Training:  1-3 years of relevant professional experience supporting a team and managing multiple work streams. Excellent organizational, interpersonal, diplomacy, critical thinking, verbal/written communication skills. Must be willing to coordinate multiple projects simultaneously while meeting deadlines. Proven ability to work in a collaborative environment and collaborate across multiple areas to contribute to the mission. 

Technology/Equipment: Expert level of proficiency with MS Project, Excel, PowerPoint, and SharePoint.

Other Skills & Abilities:

• Ability to communicate effectively with various internal and external constituents. 

• Ability to promote and maintain a positive and collaborative team-oriented work environment with a commitment to equity, diversity, and inclusion. 

• Responsiveness to feedback and solution focused. 

• Strong problem-solving mentality and approach to work. 

• Ability to collaborate with team members online, outside of a traditional office environment. 

• Awareness of one’s own knowledge gaps; openness to learning. 

• Strong team spirit, including a willingness to pitch in and help others. 

• Possess the ability to quickly assess the situation and identify solutions to improve/fix deliverables based on project milestones and data inputs/outputs. 

• Uphold and exhibit the agency’s Core Values.

• Attend all mandatory meetings and training courses. 

• Ability to work a full-time schedule and have regular attendance at the workplace.

• All other work-related duties as assigned.

• Ability to travel as needed to attend work meetings or events.

Working Environment:

• Primarily remote with occasional in-person meetings and conference travel. 

• Fast paced and dynamic work environment.

• High level of interaction with staff, partners, and the public.

• Communicate virtually, via Zoom, Microsoft Teams, telephone, and email.

• Regularly work as part of a team. 

• Regularly speak in front of large groups.

SALARY AND BENEFITS: 

$68,700-$72,000

22 PTO (vacation, sick, wellness and personal days) your first year of employment (5 additional days 2nd year) 

10% employer retirement contribution after 2 years of employment 

Flexible Summer Fridays 

13 Paid Holidays