Coordinator, Program Operations

Reports to: Senior Director, Program Operations

Location: Remote

Position Summary:

The Coordinator, Program Operations serves on collaborative interdisciplinary teams and provides support to program planning, development, implementation, training, and other initiatives. Coordinates and supports efforts to improve program delivery to national and chapter colleagues. The Coordinator is also responsible for organizing and streamlining critical aspects of the program team's communications with Chapters and other partners.

Responsibilities:

• Serves as point of contact for centralized programs email systems and provides prompt responses to high volume of inquiries from a diverse constituency including the public, and all levels of staff and volunteers. 

• Provides support and coordination for initiatives, programs, trainings, and technical assistance within the Program Operations team, performing a combination of tasks using a variety of software and computer systems, while always striving for maximum efficiency. 

• Coordinates and provides administrative support for annual conferences, scheduling meetings, including setting up registration and event pages, and managing promotional material. 

• Updates content for programs, communications, departmental web pages, and other documents as needed based on input from the team.

• Provides assistance and support at program events and activities as needed.

• Supports web‐based platforms (ex., Attendease, Monday.com) and/or capacity to learn and new systems and serve as the data entry. 

• Coordinates document retention and storage policies, including templates, policies, tools and partnership documents. 

• Coordinates program evaluation and impact data for regular review by Programs team staff. 

• Serves on internal and external workgroups as directed.

• Contributes to internal and external dialogue that advances our approach to delivering programs. 

• Actively collaborates within and across interdisciplinary teams, including teams, committees, and other efforts to support internal processes or goals, promote effective organizational culture, or build our public image and brand. 

Qualifications:

Education: Bachelor’s degree preferred

Experience and/or Training: 1-3 years of relevant professional experience supporting a team and managing multiple work streams. Excellent organizational, interpersonal, diplomacy, critical thinking, verbal/written communication skills. Must be willing to coordinate multiple projects simultaneously while meeting deadlines. Proven ability to work in a collaborative environment and collaborate across multiple areas in order to contribute to the mission. 

Technology/Equipment: Expert level of proficiency with MS Project, Excel, PowerPoint and SharePoint.

Other Skills and Abilities:

• Ability to communicate effectively with various internal and external constituents. 

• Ability to promote and maintain a positive and collaborative team-oriented work environment with a commitment to equity, diversity, and inclusion. 

• Responsiveness to feedback and solution focused. 

• Strong problem-solving mentality and approach to work. 

• Ability to collaborate with team members online, outside of a traditional office environment. 

• Awareness of one’s own knowledge gaps; openness to learning. 

• Strong team spirit, including a willingness to pitch in and help others. 

• Possess the ability to quickly assess the situation and identify solutions to improve/fix deliverables based on project milestones and data inputs/outputs. 

• Uphold and exhibit the agency’s Core Values.

• Attend all mandatory meetings and trainings. 

• Ability to work a full-time schedule and have regular attendance at the workplace.

Working Environment:

• Primarily remote with occasional in-person meetings and conference travel.

• Fast paced and dynamic work environment.

• High level of interaction with staff, customers, and the public.

• Communicate virtually, via Zoom, Microsoft Teams, telephone.

• Regularly work as part of a team.

$48,000-52,000

22 PTO (vacation, sick, wellness and personal days) your first year of employment (5 additional days 2nd year) 

10% employer retirement contribution after 2 years of employment 

Flexible Summer Fridays 

13 Paid Holidays