Housing Inspection Scheduler/Coordinator

Department Housing Programs 

Reports to Associate Program Director 

Location Washington, DC (Hybrid; must live within 20mi of DC)

Position Regular, Full-time Exempt

General Summary

Under supervision of the Associate Program Director, the Inspection Scheduler/Coordinator will be responsible for scheduling, coordinating, and managing inspections for the Family Rehousing Stabilization Program (FRSP) program.  The incumbent will assist with client and landlord inspections management, and be responsible for scheduling inspections, documenting inspection information using a designated system, and ensuring inspections final report and supporting documentation are made available in a timely fashion.  

Essential Duties and Responsibilities

According to the ADA 1990, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Maintain and update inspections schedules; confirm appointments with clients, landlords and other stakeholders and arrange pre-inspections, site visits, and post inspections.

• Send out reminders of scheduled appointments for inspectors and contractors; reschedule or cancel appointments in a timely manner. Manage and confirm inspector appointments, availability of appropriate paperwork, and arrangements.

• Keep team members, which include staff, inspectors, and contractors informed of project timelines and associated deadlines.

• Coordinate all communications related to inspection queries via email and phone. Document scheduling processes and records maintenance.

• Assist with records control and management as well as checking the quality of documents. Coordinate with vendors when documentation is missing to ensure the final inspection reports are complete and produced in a timely manner. 

• Input document data into the designated system(s) ensuring that the information is accurate and up to date.

• Interact and work with clients, landlords and other stakeholders in a professional manner and demonstrates a high level of customer service in all interactions. 

• Responsible for auditing all pre- and post-inspection files, paperwork from inspectors to ensure compliance with applicable all Federal, and Local regulations and guidelines pertaining to inspections.

• Utilize the specialized software as needed; ability to use Company Cam software and interpret photos of unit inspections and assess visually whether the issues and findings align with the items captured in the inspection report.

Qualifications

• High school diploma or GED required, but advance education or training a plus; supplemented by three to five years previous experience in office management, or administrative operations, or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

• Ability to work under moderately stressful conditions, to respond immediately to crisis situations, and to balance priorities.

• Ability to maintain personal composure, tactfully handle difficult situations, and interpret questions correctly; ability to behave in a compassionate, helpful, and professional manner with clients, landlords and other stakeholders.

• Ability to maintain complete, organized, and accurate files for all assigned tasks and program areas, ensuring that the files are following requirements.

Salary                    $50,000 - $55,000 based on experience and credentials.  

Work Location   2901 14th Street NW, Washington, DC

Direct Reports  None

Working Conditions

While performing the duties of this job, the employee works regularly in an office setting. Occasionally, the incumbent might be required to work at on-site locations in varying weather conditions; and if home based work is available or required incumbent must be accessible during your normal work schedule to both clients, supervisors, and other team members.

Physical Requirements

While performing the duties of this job, the employee will frequently sit, stand, walk and reach. May need to lift files or packages periodically.   

Other Duties

This job description is intended to describe the general nature and work performed by employees, but is not a complete list of activities, duties or responsibilities required of personnel. Furthermore, other duties, responsibilities and activities may change or be assigned at the discretion of the employer. 

The Greater Washington Urban League is an Equal Employment Opportunity Employer.

100% Employer paid medical coverage; employee pays low cost for dependent coverage

Dental and Vision

Mental Health, Behavioral Health, and Wellness Support

Employee Assistance Program

Short Term and Long Term Disability

Employer paid Life Insurance (2x Annual Salary)

Whole Life Guaranteed Issue Insurance

403(b) Retirement Plan

FSA Pre-tax Childcare, Parking, Commuter Benefits, and Health Savings

Learning & Development Dollars

Teambuilding and Coaching Retreats

Community Outreach Opportunities

Monthly Employee Engagement Events