Food Rescue Coordinator, MetroWest

Spoonfuls keeps good food from going to waste. Through food recovery and distribution, education, and advocacy, we work to address the health, environmental, and economic impact that wasted food has on people and the planet. To learn more about our work, visit spoonfuls.org. 

The Food Recovery Coordinator is responsible for managing a defined route of vendor partners and beneficiary partners in the Metrowest region. This includes everything from managing relationships with vendors and beneficiary partners;  conducting site visits and quality audits of vendors and beneficiaries; maintaining and improving data and inventory related to our work, and collecting, inspecting, loading and delivering perishable and nonperishable products from vendors to Spoonfuls’ beneficiaries on the same day.

The Food Recovery Coordinator is the face of our organization, and as such must be passionate about and committed to our mission.

DUTIES AND RESPONSIBILITIES: 

Food Recovery

• Serves as the lead and face of the organization on a defined route and serving as primary driver of a 10-12 foot box truck driving a defined route each day
• While on route, takes the lead on the organization, loading, and collection of prepared, perishable and other rescued foods from retail stores, farms, and wholesale partners; informs supervisors of any problems or issues in a timely manner
• While on route, ensures food safety guidelines are being followed by Spoonfuls’ staff and partners
• Inspects the product to be donated following food safety guidelines and refuses donations if the product doesn’t meet stated criteria. 
• Delivers food to non-profit beneficiaries; informs supervisor of any problems or issues in a timely manner. 

Data and Reporting

• Participates in regular route review meetings with management to ensure that routes are running efficiently
• Accurately records all collections and distributions in our inventory system, participating in regular audits of inventory data and route data to ensure accuracy and submitting weekly reports
• Maintains records of partners and vendors in Salesforce; also records any and all information pertinent to food recovery operations.
• Meets bi-weekly with their direct supervisor to provide updates and review any issues.
• Participates in all staff meetings, both with the Operations team and the entire organization.

Relationship Management

• Develops and maintains positive relationships with vendors and beneficiaries; maintains positive relationships with all Spoonfuls staff. 
• Maintains contact with key staff at vendor/beneficiary locations to ensure smooth pick-up and delivery of donations or to communicate any delays or issues that may arise. 
• Communicates clearly and effectively in all oral and written communications.
• Responds to any/all outreach from management/office staff in a timely manner.
• Demonstrates a working knowledge of customer service. Demonstrates a clear understanding of our vendors and beneficiaries by responding to their needs in a timely manner or informing the Operations Admin Team if they are unable to do so. 

Vehicle Maintenance

• Follows all DOT and company regulations as they relate to company vehicles and general safety. 
• Maintains a clean and orderly vehicle cab and cargo area
• Uses company vehicles only for the transport of recovered food or for purposes determined by office management
• Practices safe and lawful driving at all times.  Follows legal parking procedures as outlined by the organization. 
• Participates in regular maintenance and upkeep of the company vehicles, reporting issues to and following directions from office management

QUALIFICATIONS 

Knowledge and skills needed:

• Food Handling experience preferred 
• Effective customer service skills 
• Willingness and ability to learn computerized data input technology 
• Ability and desire to relate to and work with various age, economic, racial and ethnic groups of individuals. 

Special abilities required: 

• Ability to adapt to varied work requirements 
• Flexibility 
• Ability to work cooperatively with other staff and volunteers 
• Tact and diplomacy in dealing with diversity 
• Ability to both speak and write English 
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Formal education or special training required: 

• Acceptable motor vehicle report (MVR) with no accidents in the past 3 years
• Valid Driver’s License with at least 5 years experience; commercial driving experience preferred 
• Possess or ability to obtain current DOT physical card per state and federal regulations 
• Ability to obtain a safe food handling license (ServSafe)
• Previous customer service and/or grocery retail experience 

Physical abilities required:

• Ability to stand, walk, sit, use hands, reach, climb stairs, stoop, kneel, climb in and out of a dock-high vehicle repeatedly;, talk and hear clearly 
• Ability to perform moderate to heavy physical labor (lift or maneuver up to 50 lbs repeatedly)
• Ability to work in refrigerated areas (cooler and freezer) for periods of time 
• Ability to navigate a metro area and/or use a GPS

HOURS

Full-Time: Must be available 7:00 a.m. – 3:00 p.m., Monday through Friday, though schedules vary day to day; evening shifts required periodically from June - November, weekend hours rarely. Minimum 36 hours worked per week.