Operations Manager

Job Announcement: Operations Manager

Position Type: Full time, exempt (not eligible to receive overtime pay)

Compensation: Commensurate with experience 

Location: UPA Office, Washington, DC 

Reports to: Executive Director

Position Summary

UPA is seeking a highly motivated and qualified individual interested in a career in non-profit operations management. 

The Operations Manager (OM) acts to support the Executive Director in all aspects of UPA’s business, nationally and internationally, as assigned. This includes but is not limited to: 

1. External functions related to UPA’s operations such as public relations, donor relations, other external business relations, reporting, and compliance.

2. Internal functions including but not limited to strategic planning, board and advisory council relations, business process management, HR, organization-wide compliance, and acting as the point of contact for UPA’s US-based venders and service providers.

Key Responsibilities

Business Process Management

The OM coordinates across all departments, developing and managing UPA’s quality and operations manuals, and leading initiatives to re-engineer business processes to address operational challenges when needed. 

Human Resources

The OM oversees and manages all HR functions in the HQ office, including recruitment and onboarding, serves as the point of contact for all internal policy questions, and manages employee benefits. 

Compliance

The OM manages UPA’s compliance with all charity assessment organizations, regulatory compliance requirements, the reporting process for third party assessments, and adherence to local and government regulations. Additionally, the OM oversees organization-wide compliance with UPA policies and standard operating procedures. 

IT

The OM coordinates with the IT service provider to administer access to UPA’s filesharing system, drives the reorganization of the filesharing system, and manages user access to UPA accounts.

Qualifications

1. Education: Bachelor’s degree in business administration, management, or a related field. 

2. At least 5 years of employment experience in management, administration, or business process management.

3. Superior English speaking, writing, and editorial skills.

4. High proficiency in Microsoft office and computer literacy. 

5. Positive professional attitude, self-motivated, and energetic.

6. Strong interpersonal and communication skills.

7. Meticulous attention to detail, thoroughness, and experience with data entry required.

8. Strong organizational skills, time management skills, and phone and email etiquette.

9. Knowledge of and interest in the Middle East, specifically Palestinian issues, would be viewed favorably. 

10. Proficiency in Arabic is a plus.

Application Process

To apply, please do the following:

1. Submit a resume and one page cover letter to employment@upaconnect.org with the subject: “HQ Operations Manager”

2. Complete the following survey: UPA Operations Manager Survey

Applications are reviewed on a rolling basis. 

About UPA

United Palestinian Appeal, Inc. is a 501(c)(3) New York not-for-profit corporation, with headquarters in Washington, D.C. and field and program staff in the West Bank, the Gaza Strip, Jordan, and Lebanon. Established in 1978 in New York by Palestinian-American professionals, UPA was conceived as a non-political, non-sectarian organization that would help Palestinians meet their relief and development needs. 

UPA empowers Palestinians to improve their lives and communities through socially responsible and sustainable programs in health, education, and community and economic development.