Operations Specialist

JOB DESCRIPTION:

The Operations Specialist reports to the Operations Supervisor and will provide critical support to the Housing Acquisition and Tenant Coordination teams, assisting in administrative support. They will work closely with our external support firms, government agencies, nonprofits, landlords, and internal Anthos|Home team. We are looking for data enthusiasts, team-oriented and mission-driven individuals.

Key responsibilities include the ability to:

• Process and review housing voucher packages for various housing voucher programs
• Manage communication with brokers and property owners for timely submission of forms
• Review the landlord and tenant forms (packages) as a final step in the quality assurance process
• Communicate with internal teams for move-in inquiries
• Maintain confidential tenant and landlord files and assist in matching households to apartments
• Serve as a subject matter expert on application and matching processes
• Expedite voucher holder matching and move-in process within 30 days
• Respond to general inquiries and collaborate with partners to streamline processes
• Create dashboards and prepare reports in Salesforce for project teams
• Provide expertise in agreements between landlords and brokers
• Ensure data integrity and attention to detail in tracking systems
• Provide excellent customer service and maintain confidentiality
• Schedule repairs and inspections with vendors
• Inspect units for repairs and assess scope and cost
• Manage unit access and vendor database
• Bid out contract services and monitor vendor performance
• Manage payments to vendors and allocate expenses appropriately
• Order furnishings and supplies, schedule moving, maintain inventory database, and coordinate renter's insurance policies
• Adhere closely to internal controls and policies
• Collaborate with accounting partner for payment tracking and audit preparation
• Other duties as assigned by Supervisor

QUALIFICATIONS AND SKILLS:

Bachelor’s degree and/or candidate must have three years or more of experience working in administrative or operations support role.

• Must have strong technical aptitude, with advanced proficiency in utilizing MS Word, Excel, and PowerPoint.
• Experience with customer relationship management (CRM) systems is a plus e. Salesforce.
• Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously.
• Must be detail-oriented and an effective problem-solver.
• Excellent communication, analytical, record-keeping and organizational skills required.
• Experience managing apartment repairs, engaging with maintenance or repair companies, and/or in real estate a plus.
• An ability to work independently and in a collaborative setting.
• Passion for the mission of the organization.
• Ability to work in a diverse environment.
• Experience managing lease agreements a plus.

WORK ENVIRONMENT:

• Competitive Pay: $65,000 - $75,000 salary range (dependent on experience)
• WFH/Hybrid work: 3 days required in the office each week
• Fantastic Benefits
• A chance to be a part of a groundbreaking startup that will house vulnerable New Yorkers.

TO APPLY:

Please send a resume and cover letter here.

Anthos|Home is committed to creating a diverse, inclusive, and equitable workplace. Anthos|Home is an Equal Opportunity Employer and welcomes individuals of all backgrounds, experiences, and abilities to apply.