Visitor Services Associate

Historic Richmond Town seeks a visitor services associate to be a front-line ambassador who will create a welcoming, informed, and inclusive environment for guests. This key role requires someone who will work to create an exemplary guest experience by both achieving sales and promoting the organization’s mission. This position is responsible for conducting the weekend opening and closing procedures, selling admissions tickets and processing Village Store sales. The Visitor Services Associate reports directly to the Manager of Visitor Services.

Historic Richmond Town includes New York City’s only living history village, a historical museum, an arboretum, a working family farm, and two other historic sites - including one of the oldest houses in New York State. Over 100,000 people visit annually to enjoy tours, education programs, museum exhibits, and special events. Historic Richmond Town is proud to be an equal opportunity employment workplace dedicated to pursuing and hiring a diverse workforce. We are committed to cultivating an inclusive work and learning environment and look for future team members who share that same value.

OUR PEOPLE

At Historic Richmond Town, we co-create cultural leaders who work to improve our community. Our people are united by a shared belief in the power and necessity of public history, and work together to effectively create meaningful experiences for our visitors.

Primary responsibilities and values:

• Ensure that each guest receives outstanding customer service by providing accurate information on admissions, wayfinding, tours/program offerings, and merchandise.
• Conduct cash handling and transact sales on the point-of-sale system quickly, accurately, and efficiently. 
• Maintain an orderly, stocked and attractive Visitor Services space.
• Relay information on Historic Richmond Town’s membership program and assist members with taking full advantage of their benefits.
• Answer and respond to the Museum's central information channels (phone and email).
• Perform all daily opening and closing procedures, including setup and breakdown for special events and programs
• Assist Visitor Services Manager with occasional special guest-related projects.

Requirements

• Must be proficient in cash handling procedures, and digital point of sales systems.
• Must be efficient at Google Workspace.
• Must be available weekends and holidays
• 1+ years experience in the customer service industry, preferably at a cultural institution. 
• Excellent interpersonal skills. 
• Must enjoy interacting with the public.
• Ability to work independently, solve problems, and work in a flexible work environment. 
• Must be able to lift 30lbs without assistance.

POSITION DETAILS:

$16/hourly non-exempt

Saturdays & Sundays, May through October

Some additional evening and special event hours required, including, but not limited to, August 31-Sept. 2 (Richmond County Fair).

HOW TO APPLY:

To be considered, interested candidates should send resume to careers@historicrichmondtown.org. Please feel free to leave your name and address off your application but be sure to include a contact number and email. No phone calls, drop-offs, or faxed applications will be considered. Those whose candidacy is being considered will be contacted.