Lawyer Referral Service Intake Coordinator

The Lawyer Referral Service (LRS) is a public service program of the Alameda County Bar Association that is dedicated to providing access to quality legal assistance for Alameda County and East Bay residents. The Intake Coordinator is a part time non-exempt position that is the primary point of contact between clients seeking attorney services and the attorneys offering legal services. The position is a 20 hours per week at $25/hour. Scheduling is flexible but we ask that the successful candidate be available to work at least two to three weekday mornings per week. The Intake Coordinator fields a high volume of inquiries from the public, conducting intakes (identifying legal issues), and providing information about other legal services agencies. The position also assists Legal Access (a non-profit affiliated legal aid organization) by scheduling clients in legal clinics and conducting client intakes.

Qualifications/Required:

• Handle a high number of inquiries from the public seeking legal assistance and communicate effectively with a diverse client population in a professional, concise and positive manner.
• Work both independently and excerise good judgment and be a part of a highly diverse team on complex tasks under pressure.
• Ability to learn and adapt in a fast-paced environment.
• Strong commitment to public service and access to justice.
• Experience with diverse middle-income and low-income populations.
• Familiarity with electronic databases and spreadsheets.

Qualifications/Preferred:

• One year of customer service.
• Bi-lingual in Spanish and English.
• Interest in/Knowledge of legal issues and the legal profession.

Job Responsibilities:

• Respond in a timely manner to incoming (phone, voicemail and online) inquiries from the public seeking legal assistance.
• Analyze requests for an attorney referral and compose a brief case description and/or provide information to an appropriate social or legal services agency.
• Process client requests for attorney services and enter this information into an electronic database for subsequent referral and follow up.
• Screen and register people for legal advice clinics.
• Communicate with attorneys to refer potential clients, providing all relevant facts, dates and court information.
• Other general office and administrative tasks as assigned.

The Work Environment:

This is primarily a remote position. However, initial and follow-up training will take place in-person in our downtown Oakland office. There will be regularly scheduled in-person meetings and times when we all work in-person as a team.

To Apply:

Please send LRS Director Rachel Shigekane, rachel@acbanet.org, the following:

• a cover letter explaining how your experience and career goals are aligned with the job criteria described here.
• a current resume.
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