Client Intake Specialist

Client Intake Specialist

Do you like the idea of bringing safety and peace of mind to low-income, elderly and disabled members of our community? Want to put your strong interpersonal skills and experience serving traditionally marginalized members of the community to work supporting housing equity??

As the go-to agency for free home repairs in San Mateo County and Northern Santa Clara County, we ensure that vulnerable homeowners have safe homes in which to live and nonprofit agencies have safe facilities from which to provide services. Rebuilding Together Peninsula seeks a strong team player to join our team to be the welcoming face of the agency and their supportive primary contact.

We believe a healthy community starts with a safe and livable home. For nearly 35 years, RTP has helped preserve affordable home ownership and maintain the diverse fabric of the peninsula by providing critical health and safety-related repairs. With skilled in-house repair technicians and by harnessing the power of hundreds of volunteers annually, we help approximately 150 homeowners and nonprofits annually. 

Rebuilding Together Peninsula is one of the largest of the over 120 affiliates of Rebuilding Together Inc., a national nonprofit, with an operating budget of $3 million. We’re passionate about our role supporting families and we value the initiative and input of our staff to help best meet the community’s needs.

Primary Responsibilities

As the primary contact for current and prospective homeowners and nonprofits seeking assistance, the Client Intake Coordinator supports homeowners throughout the application process. You will use your strong organizational skills, follow through and empathy to respond to homeowner inquiries, help them process their paperwork proving income eligibility and schedule home assessments. You should be a good problem-solver and comfortable working with traditionally-marginalized members of the community. This is a part-time (30 hours per week), non-exempt position based in Redwood City. Reports to the Director of Programs.

General Job Responsibilities

•       Respond to requests from prospective and current homeowners regarding their applications.

•       Effectively communicate guidelines for participation.

•       Conduct pre-repair project briefings for homeowners.

•       Provide updates on progress and issues.

•       Schedule home assessments for staff to determine homeowners’ and agencies’ repair needs.

•       Maintain client database.

•       Maintain accurate documentation and track progress.

•       Support quarterly and year-end reporting.

•       Support the design of new forms and systems to enhance efficiency as appropriate.

Qualifications

The ideal candidate will possess many of the following:

• Strong customer service approach
• Proven ability to build relationships with people of diverse backgrounds.
• Excellent attention to detail and follow-through.
• Self-motivated, accountable and responsible.
• Excellent interpersonal skills.
• Ability to work independently and take initiative.
• Highly flexible and adaptable.
• Highly organized and process-oriented.
• Strong problem-solving skills.
• Comfortable with information technology and basic software including Google Apps, MS Office/Word
• Reliable transportation, valid California driver’s license and proof of insurance
• Pass a background check and have clean driving record
• Fluent in English and Spanish (written and spoken)

Strongly Preferred:

• Familiarity with Salesforce
• Experience working in a nonprofit

·      Knowledge of Peninsula

Estimated start date: As soon as the position can be filled. 

Compensation

We offer base salary, cell phone, laptop, mileage reimbursement. In addition to standard sick leave, offices are closed between Christmas & New Year’s Day. Salary range: $40K-$42K DOE.

Rebuilding Together Peninsula is committed to diversity in our workplace and, therefore, welcomes and provides equal employment opportunities without regard to race, gender, age, disability, national origin, religion, sexual orientation, marital status, political belief or activity or status as a veteran.

How to Apply

Confidential Application Process: Email your cover letter (Word or PDF document) summarizing your interest, fit with qualifications, and experience along with a current resume to. Resumes without a cover letter will not be considered. For more information about the organization, visit http://www.RTPeninsula.org. No phone calls, please.