ESOL Student Relationship Manager

ESOL Student Relationship Manager (~ 4 to 8 hours per week) 

A Faith That Does Justice (AFTDJ) is an interfaith organization that challenges people to experience God by living their faith intentionally in service to others. We do this by showing how unjust societal structures marginalize people and by acting to help those in need. Our vision is people intentionally living their faith in action. 

The Student Relationship Manager (SRM) is a mentor to a small number of prospective, current, and former adult English Language Learners. While they have no teaching or tutoring responsibilities, SRMs mentor and support students so they get the most benefit possible from participation in the English for Speakers of Other Languages (ESOL) program of A Faith That Does Justice. Doing so requires SRMs to have frequent engagement with students, teachers, and tutors. The SRM must have strong interpersonal skills and speak English and one of the many primary languages of our students, including Spanish, Portuguese, Vietnamese, French, Russian, Arabic, Romanian, Turkish, Cape Verdean Creole, Haitian Creole, Swahili, Congolese, and others, preferably as a native. 

Duties include: 

• Frequent engagement by email, text, and phone calls with each student to provide recognition of their efforts and acknowledge the challenges of learning a new language. 
• Encourage active and on-going attendance and follow up with any student who is absent to offer genuine concern, help, and support in an "all out" effort to enable the students to obtain the best from the program. 
• Surveys students on class content and value to the student 
• Identify health and social services needed by a student and work with the Director of the ESOL Program to refer the student to organizations providing the needed the services. 
• Periodically meet with the Director of the ESOL program to discuss overall student needs and resources available to them. 
• Provide "light weight" technical support to any student needing assistance with accessing or downloading apps required for class. 
• Recruit new ESOL students. 
• Maintain contact with former ESOL students and monitor their progress. 
• Encourage students to actively participate in AFTDJ Community Meetings and Workshops 
• Support AFTDJ public communications by relating non confidential student experiences and stories in support of the program. 
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