Development Operations Coordinator

Development Operations Coordinator

About Mercado Global

Mercado Global is a nonprofit organization that connects sustainable and ethical fashion with the financial independence of rural women artisan entrepreneurs. Through partnerships with brands including Levi Strauss, Stitch Fix, Stuart Weitzman, Nordstrom, and Bloomingdale's, we help Indigenous women artisans in Latin America earn critical income, keep their children in school, and take on leadership roles in their communities. Since our founding, we have generated nearly $10 million in sales for artisan partners and supported more than 2,000 women entrepreneurs.

Position Overview

Reporting to the Senior Development Manager, the Development Operations Coordinator is responsible for managing logistics, data systems, and development operations for the Fundraising Department at Mercado Global. This role works closely with other development team members and key staff, and leads management of Mercado Global's donor database, development operations, and event logistics — while also providing key support to department leaders.

Mercado Global seeks a Development Operations Coordinator who is enthusiastic about the opportunity to help expand a cutting-edge model for fighting poverty and empowering women in rural Central America. They should have strong self-initiative, excellent organizational and communication skills, attention to detail, comfort with systems and data, and a passion for our mission and work.

This position provides fundraising enthusiasts with the opportunity to work with our network of donors, our talented team in Guatemala and NYC, and the Indigenous women we serve.

Location: Ideally based in Guatemala, but remote work in other parts of Latin America is possible

Type: Full-Time

Key Responsibilities

CRM & Data Management

• Manage and maintain accurate donor records, contact information, and campaign data across Salesforce, Paybee, and Donorbox
• Manage ongoing donation entry and acknowledgement letters across all platforms with accuracy and timeliness
• Build and maintain core reports and dashboards so the development team can access real-time insights independently
• Set up and document workflows, naming conventions, segmentation flags, and system processes
• Leverage automation and AI tools to streamline recurring tasks and improve data quality
• Generate fundraising reports as needed

Events & Logistics

• Manage logistics and coordination for corporate and individual events (fundraising, cultivation & sales events)
• Lead logistics for the organization's two annual galas, including guest registration, pledge tracking, and day-of support
• Manage logistics for donor trips to Guatemala

Donor Outreach Support & Administrative Support

• Conduct donor research and assist with meeting preparation as needed
• Manage travel logistics for development staff
• Manage donor meeting prep, note taking and follow up support as needed for senior development team leaders
• Maintain and update donor pipelines, ensuring records are accurate and current across the development team

Key Qualifications

• A bachelor's degree
• One to three years of experience working with Salesforce or a similar CRM system
• Two to three years of experience in project management, event logistics, and/or executive assistance
• Comfort and proficiency with AI tools (Gemini, Claude, or similar) to optimize workflow, data quality, and communications
• Fluency with Microsoft Office Suite
• Demonstrated ability to move multiple projects forward simultaneously
• Excellent planning, critical thinking, and organizational skills
• Attention to detail and commitment to top-quality, self-driven work
• Ability to work in a team setting and communicate effectively; must be able to receive and incorporate feedback
• Strong written and verbal communication skills in English required; Spanish is a plus
• Enthusiasm for Mercado Global's mission

What We Offer

• The opportunity to join a mission-driven team making a lasting difference in the lives of women artisans across Latin America
• A close-knit, collaborative, and high-trust work environment where your contributions are visible and valued
• Competitive nonprofit salary commensurate with experience
• Fully remote with flexibility
• Room to grow — this role has a clear path toward expanded portfolio responsibility and development leadership

How to Apply

Please send your resume and a brief cover letter explaining your fundraising or outreach experience and why you are passionate about Mercado Global’s mission to jobs@mercadoglobal.org. Applications will be reviewed on a rolling basis.

Mercado Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The opportunity to join a mission-driven team making a lasting difference in the lives of women artisans across Latin America

A close-knit, collaborative, and high-trust work environment where your contributions are visible and valued

Competitive nonprofit salary commensurate with experience

Fully remote with flexibility

Room to grow — this role has a clear path toward expanded portfolio responsibility and development leadership

Strong written and verbal communication skills in English required; Spanish is a plus