Site Director (Queens)

ABOUT US

HSNY was founded more than 20 years ago on a simple belief: every New Yorker deserves dignity,

safety, and a place to call home. What began as a small effort to support neighbors in crisis has grown

into a citywide nonprofit providing housing stability and supportive services across all five boroughs.

YOUR PURPOSE IN CREATING SOLUTIONS

The Site Director provides strategic and operational leadership for homeless services programs, ensuring

high-quality, compliant, and client-centered services. This role includes programmatic oversight and

accountability of the Social Services team, including Case Managers, Housing Specialists, and Clinical

and Operations staff. Additionally, the Site Director oversees daily site operations and compliance with

state and local regulations, as well as agency policies, while collaborating with senior leadership, internal

agency departments, and community partners to maximize occupancy, maintain staffing effectiveness,

and achieve positive outcomes for individuals and families experiencing homelessness.

HOW YOU’LL DRIVE SOLUTIONS

• Provides overall leadership and supervision for all site staff, including social services,

administrative, clinical, and operations teams, ensuring effective service delivery and adherence

to agency standards.

• Oversees recruitment, hiring, training, and professional development of staff, including

conducting regular supervision and performance evaluations.

• Ensures compliance with all applicable regulations, including DHS rules, NYS OTDA Part 900,

and HSNY policies, as well as fire, safety, and health standards.

• Monitors and maintains program operations, including bed utilization, unit vacancies, and

occupancy rates, ensuring timely filling of apartments and optimal service delivery.

• Develops, implements, and maintains site-level policies and procedures to ensure consistent and

effective program management.

• Oversees documentation, data entry, and reporting in DHS CARES, HERO, and other relevant

systems to support mandated reporting requirements and audits.

• Prepares for and participates in audits, ensuring programs remain in compliance with funder

requirements and agency guidelines.

• Serves as the primary point of contact for emergencies, maintaining 24/7 on-call availability or

coordinating shared coverage with the Director of Social Service.

• Leads efforts to enhance service delivery, staffing efficiency, and program quality within

budgetary constraints.

• Fosters agency collaborations, building partnerships with community providers, civic leaders, law

enforcement, and other stakeholders.

• Represents the agency at city and statewide coalitions, task forces, and community meetings to

strengthen advocacy and collaborative initiatives.

• Oversees data collection and analysis related to client demographics, social determinants, and

program outcomes to inform decision-making and reporting.

• Mediates conflicts among staff or between staff and residents, maintaining a positive and safe

program environment.

• Supports the Director of Social Service in programmatic leadership and assumes all duties in their

absence.

• Ensures staff receive ongoing training in risk assessment, case management strategies,

motivational interviewing, and child abuse/neglect reporting.

• Maintains open communication with supervisors and the Executive team regarding site

operations, issues, and opportunities for improvement.

• Oversees facility operations, ensuring maintenance, safety, and coordination with operations staff.
• Performs other duties as assigned by the Senior Director and/or Chief Program Officer.

QUALIFICATIONS BEHIND THE SOLUTIONS

• Master’s degree in Social Work, Psychology, Human Services, Public Administration, or a

related field, with licensure preferred where applicable.

• Minimum of 5–7 years of progressively responsible experience in social services, including

leadership or supervisory roles in homeless services, housing programs, or related human

services. Demonstrated experience in program oversight, including direct supervision of

management staff. Proven ability to manage program operations, including budgeting, staffing,

compliance, and performance monitoring, and experience leading interdisciplinary teams.

KNOWLEDGE, SKILLS, COMPETENCIES

• Strong knowledge of federal, state, and local regulations, including DHS and NYS OTDA, as

well as agency policies and procedures. Strong leadership, staff development, and conflict

resolution skills are essential, along with the ability to analyze data and prepare reports for

internal and external stakeholders, including funders and regulatory agencies. Excellent written

and verbal communication skills in English are required, and proficiency in Spanish (written and

spoken) is highly desirable

OUR SOLUTIONS DESIGNED FOR YOU:

• Medical. Dental & Vision Insurance
• Flexible Spending Account (FSA)
• Life & AD&D Insurance: HSNY pays 100% of the cost.
• 23 days of PTO your first year (accrual-based)
• 11 paid holidays every year
• Employee Assistance Program (EAP)
• Save pre-tax dollars for healthcare and dependent care needs.
• Employee Discount Program
• Tuition Reimbursement
• Student Loan Forgiveness
• Employee Referral Program
• Professional Development
• 403b Plan & 403b Employer Match: Immediate Vesting
• Dollar-for-dollar match up to 3%
• 4% match when you contribute 5%
• Biannual retention bonus (can be a 3% contribution into your account)
• Pet Insurance