Volunteer Coordinator (Full-time)

Volunteer Coordinator (Full-time)

Location: Virtual

Category: Full-time; salary

FLSA Status: Exempt

Reports to: Senior Volunteer Manager

Position Overview

The Volunteer Coordinator is responsible for cultivating meaningful volunteer relationships

and coordinating the day-to-day support, supervision, engagement, recognition, and

administration of assigned CCF volunteer programs and activities, ensuring volunteers feel

prepared, connected, valued, and empowered to contribute to the Foundation’s mission.

About Cholangiocarcinoma Foundation

The Cholangiocarcinoma Foundation (CCF) is the only U.S.-based nonprofit organization

solely focused on cholangiocarcinoma (bile duct cancer), a rare but aggressive disease that

affects approximately 15,000 people annually in the United States. Founded in 2006 in Salt

Lake City by a family who lost a loved one to this devastating cancer, CCF has grown into a

global leader in patient support, education, advocacy, and research funding.

Driven by its core values—patients first, collaboration, innovation, and urgency—CCF

operates in a fast-paced environment, mobilizing resources and expertise worldwide to

accelerate progress. As a virtual organization with team members across the U.S. and

internationally, CCF connects a global audience of patients, caregivers, clinicians, and

researchers through cutting-edge programs and partnerships. The Foundation is

recognized for advancing innovative research, championing patient-centered care, and

responding with urgency to the needs of a growing and underserved community.

Primary Responsibilities

The essential duties and responsibilities of this position include, but are not limited to, the

following:

• Serve as a point of contact for volunteers in assigned programs, building strong relationships and providing timely, individualized support, guidance, and follow-up.
• Support volunteer onboarding, placement, and role-specific training to ensure volunteers are well matched, prepared, and confident in their responsibilities.
• Provide day-to-day coordination and supervision for assigned volunteer programs, including meetings, communications, assignments, schedules, resources, coaching, and problem-solving.
• Monitor volunteer engagement and participation, conduct proactive outreach, and help identify opportunities to strengthen retention, re-engagement, and continued involvement.
• Foster a welcoming, inclusive, patient-centered volunteer experience that reflects CCF’s values and helps volunteers feel connected to the organization’s mission and community.
• Support volunteer recognition and appreciation efforts by identifying milestones, accomplishments, impact stories, and opportunities for meaningful recognition.
• Collaborate with CCF staff to promote consistent volunteer supervision, communication, and program practices, and escalate performance, conduct, or role-fit concerns as appropriate.
• Maintain accurate volunteer records and track participation, engagement, training, and program metrics in CCF systems, including Raiser’s Edge and Asana.
• Contribute volunteer stories, feedback, data, and examples of impact for reports, dashboards, communications, and other efforts to demonstrate volunteer impact.
• Partner with the Senior Volunteer Manager and Volunteer Engagement Team to evaluate volunteer programs, resources, and engagement strategies and recommend improvements based on feedback, data, and best practices.

Skills, Qualifications, Requirements

• Bachelor’s degree or equivalent professional experience in nonprofit management, social work, communications, public health, or a related field.
• Experience supporting volunteers, advocacy groups, or community-based initiatives.
• Strong organizational skills and attention to detail.
• Clear and effective written and verbal communication skills.
• Ability to manage multiple tasks, follow established processes, and work

collaboratively.

• A professional and collaborative style with an ability to proactively take the initiative.
• Strong proficiency in Google Workspace.
• Flexibility, adaptability, and openness to change.
• Successful completion of a background check.

Additional Preferred Skills and Qualifications

• Experience in health advocacy, volunteer management, or mission-driven nonprofit organizations.
• Familiarity with volunteer engagement or advocacy coordination.
• Experience using CRM or volunteer management systems.
• Interest in patient-centered advocacy and community engagement.
• Ability to work virtually - this is a full-time, work-from-home position. Experience working in a virtual environment is preferred.

Work Environment and Physical Requirements

• This is a fully remote position that requires a dedicated, professional home office environment and reliable internet access.
• Flexibility to accommodate urgent matters or attend evening and weekend events as necessary.
• Ability to manage multiple tasks and priorities in a fast-paced virtual environment.
• Occasional travel is required to attend the annual conference, in-person events, or staff meetings.

COMPENSATION

Salary Range: $46,000 - $50,000

Benefits include Health insurance (medical, dental, vision), fully paid life and disability

insurance, a generous PTO package that includes Summer Fridays and a paid Winter Break,

and a 401(k).

LOCATION

The Foundation is a virtual organization. Candidates must reside in the United States and be

authorized to work there. The selected candidate will be required to travel as needed.

APPLY

Please apply on our website and be prepared to provide the following:

• https://www.cholangiocarcinoma.org/employment-opportunities/volunteer-coordinator-application/
• Resume (required)
• Responses to three short questions included in the application form (required)
• Cover letter (optional)

A quick note: your resume and responses to all three questions are required for your

application to be considered. A cover letter is welcome, but not required.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or

responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new

ones may be assigned at any time, with or without notice. Nothing in this job description alters an employee's

at-will status and is meant only as a guide, not a contract of employment.

The Cholangiocarcinoma Foundation is an equal opportunity employer. We do not discriminate on the basis of

race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability,

pregnancy, genetic information, veteran status, or any other characteristic protected by applicable federal,

state, or local law.