Director of Clinical Services

Join Our Team as Director of Clinical Services

Program: Permanent Housing Advanced Clinical Services (PHACS)

Location: 205 Mission St., San Francisco, CA 94013

Reports to: VP of Clinical Services

Salary: $135,000/year

Status: Full-time, Exempt

About Community Forward

Community Forward is a collective of programs rooted in compassion, connection, and equity. We exist to care for our unhoused neighbors—especially women, older adults, people living with chronic illness, and those navigating substance use and trauma. Together, our network offers safe shelter, emotional support, housing stability, and pathways to healing.

We meet the needs of people, rather than demanding that people meet the needs of our programs.”

About PHACS

The Permanent Housing Advanced Clinical Services (PHACS) program brings trauma-informed, wrap-around mental health and behavioral health support to permanent supportive housing sites across San Francisco. These services are tailored for individuals with high-acuity needs—supporting their mental wellness as they rebuild their lives in stable housing.

Your Impact as Director of Clinical Services

As the Director of Clinical Services, you’ll lead a dedicated clinical team working at the intersection of housing, mental health, and social justice. You’ll guide daily operations, nurture a thriving team culture, and ensure we continue delivering compassionate, evidence-based care.

Your leadership will directly impact the mental wellness and housing stability of our community’s most marginalized members.

What You'll Do

Lead with Purpose

• Oversee daily operations of the PHACS clinical team
• Coordinate schedules, team huddles, and program meetings
• Supervise a dynamic team of clinicians and case managers

Champion Clinical Excellence

• Provide individual and group supervision
• Ensure documentation quality and compliance
• Support group or individual therapy when needed

Foster Growth

• Provide ongoing training and professional development
• Mentor new staff and onboard new team members
• Conduct performance evaluations and guide staff success

Collaborate Across Systems

• Partner with SF Department of Public Health and other stakeholders
• Respond to client needs, grievances, and concerns
• Represent PHACS in leadership meetings and cross-agency collaborations

What You Bring

• Master’s or Doctoral degree in Social Work, Psychology, Counseling, or a related field
• Current licensure as an LCSW, LMFT, LPCC, or Psychologist in good standing
• Eligibility to supervise clinicians (2+ years post-licensure and supervision credential, or willingness to obtain within 90 days)
• Minimum of 2 years’ experience in direct clinical work and supervisory roles
• Strong knowledge of trauma, harm reduction, substance use, and systems of oppression
• Skilled communicator who thrives in diverse, collaborative, and high-impact environments
• CPR and First Aid certification (or ability to complete within 90 days)
• TB clearance and proof of COVID-19 vaccination within 7 days of hire

Preferred Qualifications

• Multilingual or multicultural
• Familiarity with San Francisco’s housing and behavioral health systems
• Proficiency with EPIC or similar documentation systems
• Excellent written, verbal, and administrative skills

Physical Requirements

• Ability to walk, stand, or sit for extended periods
• Lift up to 50 lbs as needed
• Navigate stairs and multiple sites across the city
• Work in an environment with frequent interruptions and background noise

Employment Terms and Disclaimers

Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.