IT Helpdesk Intern

Job Summary

The IT Helpdesk Intern at Platform for Social Impact (PSI) will support the IT department in maintaining the organization’s end-user computing environment. This position is designed for an undergraduate student seeking hands-on experience in IT support, systems administration, and cloud services. The intern will assist with Tier 1 in troubleshooting, asset management, and documentation, ensuring that PSI staff have the technological support needed to drive social impact.

Essential Duties and Responsibilities:

• Tier 1 Technical Support: Serve as the first point of contact for basic technical issues, assisting staff with password resets, hardware setup, and software troubleshooting for Windows and macOS devices.
• User Account Assistance: Assist with the onboarding and offboarding process by helping provision Microsoft 365 accounts, setting up email, and assigning necessary licenses under supervision.
• Asset & Inventory Tracking: Maintain the IT asset registry by tagging new devices, logging equipment assignments and conducting physical inventory checks of laptops and accessories.
• Workstation Setup & Maintenance: Assist in preparing computers for new hires (imaging, installing software) and performing routine updates on desktops, laptops, and printers.
• Documentation Support: Create and update internal "How-To" guides, knowledge base articles, and standard operating procedures to help staff use technology more effectively.
• Cybersecurity Hygiene: Assist in enforcing security best practices by verifying that devices have active antivirus protection and Multi-Factor Authentication (MFA) enabled.
• Cloud Tools Assistance: Provide basic guidance to staff on using collaboration tools such as Microsoft Teams, OneDrive, and SharePoint for file storage and communication.
• Meeting & AV Support: Assist with setting up audio-visual equipment for internal meetings or presentations to ensure smooth operation.
• Network Basics: Assist with basic connectivity troubleshooting (e.g., checking Wi-Fi connections, cabling) and escalating complex network issues to senior staff.
• General Support: Shadow senior IT staff and perform other duties or special learning projects as assigned to support the department’s mission.

Requirements:

• Education: Currently enrolled in an undergraduate program for Computer Science, Information Systems, IT Management, or related fields.
• Experience: 1-2 years of experience (academic coursework, personal projects, or previous volunteer/internship experience is acceptable).
• Technical Background: Basic familiarity with using and troubleshooting Windows and macOS computers. Knowledge of Microsoft Office/365 is a plus.
• Bilingual: Fluency in English and Spanish is highly preferred to communicate effectively with all PSI staff.
• Schedule: Part-time schedule flexible around university classes.

Core Competencies

• Non-Profit Interest: A genuine interest in the non-profit sector and social impact of work.
• Eagerness to Learn: A proactive attitude toward learning new technologies, systems, and troubleshooting methods.
• Communication: Ability to explain basic technical concepts clearly to non-technical users in a patient and professional manner.
• Attention to Detail: Diligence in tracking inventory and following step-by-step technical procedures.
• Customer Service: A helpful, service-oriented mindset when interacting with staff and volunteers.

Functional Competencies

These competencies reflect the technical skills and operational knowledge required to perform the duties of the IT Helpdesk’s role effectively.

• Basic Technical Knowledge: Familiarity with operating systems (Windows/macOS) and common office software.
• Cybersecurity Interest: Basic understanding or coursework related to cybersecurity concepts (antivirus, phishing, passwords).
• Data Science: Basic exposure to visualization tools like Tableau or Power BI.
• Programming/Scripting: Basic exposure to Python or scripting is a plus, though not required for this support role.

Platform for Social Impact is an Equal Opportunity Employer; all qualified candidates will be considered regardless of background or protected status.