Ombudsmen Volunteers are certified by the NY State Office for the Aging. All services are confidential and free of charge.
The Herkimer/Madison/Oneida/Otsego County Ombudsman Program is administered through the Resource Center for Independent Living (RCIL).
AN OMBUDSMAN:
* Will listen to residents' concerns, comments, and opinions.
* Will advocate to ensure the highest quality of care for residents of long term care facilities.
* Will mediate conflicts between residents, their families and staff in order to develop collaborative solutions, resolve problems and meet challenges.