Kindful CRM Administrator

• System management and maintenance:
  • Serve as the primary point of contact for all Kindful-related support and training.
  • Manage user accounts, including setting up new users and defining permission levels.
  • Monitor system performance and troubleshoot technical issues.
  • Stay informed on Kindful product updates and new features, and assess their potential for the organization.
• Data integrity and management:
  • Maintain the overall health of the donor database by identifying and resolving data anomalies.
  • Run regular data quality checks and perform bulk updates or deduplication tasks.
  • Oversee data imports and migrations to ensure accuracy and consistency.
• Reporting and analysis:
  • Create and manage custom reports and dashboards to track key fundraising metrics and provide insights to stakeholders.
  • Analyze data to support donor segmentation, campaign effectiveness, and overall giving trends.
  • Generate ad-hoc reports as needed by the philanthropy, marketing, or leadership teams.
• User support and training:
  • Provide ongoing support and training to staff on how to use Kindful effectively and consistently.
  • Develop and maintain documentation, such as user guides and best practice guidelines.
  • Promote user adoption and champion the effective use of the CRM across the organization.
• Process improvement and integrations:
  • Collaborate with various departments to understand business needs and translate them into CRM solutions.
  • Support and manage integrations with third-party applications, such as payment processors, email marketing tools, or accounting software.
  • Identify and implement automation to improve process efficiencies within the CRM.

• Proven experience as a CRM Administrator, specifically with the Kindful platform.
• Experience with other Bloomerang products is a plus.
• Experience in a nonprofit environment is highly desirable.
• Strong analytical and problem-solving skills with a high level of attention to detail.
• Excellent communication skills, both written and verbal, with the ability to train technical and non-technical staff.
• Ability to work both independently and collaboratively within a team.
• Strong understanding of data management principles and database concepts.

• Expertise in the Kindful platform
• Data analysis and reporting
• System customization
• User support and training
• Problem-solving
• Communication
• Attention to detail
• Knowledge of nonprofit fundraising practices

Private Group Details:

• Group Size Range: 1 - 50+
• Event can be held at organization location(s)
• Event can be held virtually