Customer Care Volunteer

About the Role:

We are seeking a tech-savvy, detail-oriented, compassionate, and service-oriented Customer Care (volunteer) to help us provide exceptional support to our community. In this role, you will be the first point of contact for individuals seeking assistance, information, or guidance. This role is 100% email- and chat-based. Your empathy, patience, and communication skills will help ensure a positive experience for everyone we serve. This is an excellent opportunity for someone looking to gain marketable experience.

You’re Perfect for FGI If…

• You approach work with optimism.
• You are open to learning new technology.
• You have strong problem-solving abilities and keen attention to detail.
• You are compassionate and easily uphold a friendly, respectful, and inclusive tone in all communications.
• You champion excellent customer service, making sure every customer who reaches out receives the support they need.
• You are skillful at resolving concerns or directing individuals to the appropriate resources.
• You are flexible, ready to support our customers as FGI launches a new platform, and interested in educating them effectively to help them quickly get up to speed on our exciting new tools.
• You strive to make sure all messaging aligns with brand voice, style, and messaging guidelines.
• You effectively maintain records of interactions and follow up as needed.
• You are comfortable with giving and receiving feedback.
• You are self-motivated, organized, and able to work independently or as part of a team.
• You are eager to learn and contribute to an expanding nonprofit.
• You ideally have one year of experience supporting online businesses in customer care/service capacity.

Pluses:

• You are tech
• savvy and wear it as a badge of honor.
• You have 2+ years of experience with customer care (education, volunteer, or professional).
• You have worked with customer relationship management platforms (CRMs).
• You have prior knowledge of the FGI Guidelines for Design and Construction documents.
• You have experience in the health care design and construction industry.

What You’ll Gain:

• Hands-on experience in customer care
• Mentorship and feedback from experienced professionals
• An expanded portfolio with real-world projects in the nonprofit sector
• A chance to make a meaningful impact through your kindness and eagerness to help
• A letter of recommendation and professional references upon successful completion of the volunteer term
• A LinkedIn recommendation with applicable skill endorsements upon successful completion of the volunteer term
• A flexible work schedule to accommodate your availability

Equal Opportunity Statement:

FGI is an Equal Opportunity Employer. Employment opportunities at FGI are based on one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and gender identity), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.