Email Marketing Data & Reporting Specialist

Who We Are

At Creshendo, we believe that everyone deserves a chance to belong, rebuild, and rise. We co-create solutions with displaced communities—always listening, collaborating, and centering lived experiences. Fueled by integrity, empathy, and curiosity, we’re building innovative and inclusive programs that reimagine what’s possible for displaced people everywhere. If you’re excited to challenge the status quo and help transform lives, you’ll feel at home here.

About the Role

We’re looking for someone who can transform numbers into narratives and insights into action. As Creshendo’s Email Marketing Data & Reporting Specialist, you’ll shape how we understand and grow our community by tracking what works, analyzing engagement, and guiding strategy with clear, compelling insights.

You’ll be the person behind the dashboards — making sure our emails reach people, resonate with them, and ultimately help build deeper relationships with our supporters.

This is a role for someone who thrives on details, loves finding patterns in the data, and knows how to turn complexity into clarity.

What You’ll Be Doing

• Maintain accurate subscriber lists, tagging, and segmentation
• Monitor deliverability, bounces, and unsubscribes to keep our list healthy
• Build weekly, monthly, and campaign-level reports (open rates, click rates, conversions, growth)
• Present clear, actionable insights to fundraising, marketing, and program teams.
• Benchmark performance against nonprofit industry standards to identify areas for improvement.
• Analyze audience engagement trends to guide segmentation and personalization strategies.
• Collaborate with the email marketing manager on A/B testing strategies (subject lines, content, send times).
• Identify opportunities to improve donor journeys and automated campaigns based on data findings.

Who This Role Is For

You might be a great fit if you:

• Have experience with email platforms (Mailchimp, HubSpot, ActiveCampaign, etc.)
• Know your way around data visualization tools (Google Data Studio, Tableau, Looker, etc.)
• Highly analytical and detail-oriented
• Strong problem-solving and data storytelling skills
• Ability to turn complex data into clear recommendations
• Collaborative, with strong communication skills for presenting insights to non-technical stakeholders
• Passion for mission-driven work and measurable impact

What You’ll Get

• The chance to directly shape how we connect with our community
• A role where your insights lead to real-world impact
• Experience bridging fundraising, marketing, and storytelling through data
• A supportive, global, mission-driven team

How to Apply

Send a short message to hr@creshendo.org with why this role excites you. Include your resume and, if you’d like, an example of reporting or analysis you’ve done.