Program Manager (Volunteer)

Program Manager (Volunteer)

MAP Connect | Programs & Operations

Organization: Mentor A Promise (MAP)

Location: Remote with NYC-based collaboration as needed

Type: Volunteer

Works Closely With: Director of Programs, MAP Connect Leadership, Program Team

About Mentor A Promise

Mentor A Promise (MAP) is a New York City–based nonprofit serving children and youth ages 5–18 experiencing housing instability through mentorship, literacy, education, social-emotional learning (SEL), and creative expression. MAP Connect is MAP’s virtual learning and mentoring platform, designed to provide consistent, high-quality support to students regardless of location or circumstance.

About MAP Connect

MAP Connect delivers virtual academic and SEL programming that prioritizes stability, access, and meaningful relationships. The program relies on strong systems, clear workflows, and continuous improvement to ensure students and mentors experience consistency and quality.

Role Overview

We are seeking a Program Manager to partner with the Director in managing and strengthening MAP Connect’s program operations. This role supports day-to-day program processes while helping identify opportunities to enhance structure, efficiency, and impact.

The Program Manager collaborates closely with program leadership to support planning, execution, documentation, and continuous improvement initiatives aligned with MAP’s mission and values.

Key Responsibilities

• Partner with the Director to manage and support existing program processes
• Identify opportunities to strengthen program structure, efficiency, and impact
• Collaborate on documents, workflows, and presentations aligned with improving MAP Connect
• Support planning and execution of program initiatives and cycles
• Assist with tracking progress, timelines, and deliverables
• Support continuous improvement through reflection, feedback, and iteration
• Coordinate across teams to ensure clarity and alignment
• Maintain timely, professional responsiveness via email and chat in Google Workspace

Qualifications

• Strong organizational and project coordination skills
• Ability to manage multiple tasks and priorities
• Clear written and verbal communication skills
• Comfort collaborating in a team-based, mission-driven environment
• Reliability, follow-through, and attention to detail
• Alignment with MAP’s mission and dignity-centered values

Preferred Skills

• Experience in program management, operations, or nonprofit settings
• Familiarity with virtual or hybrid education programs
• Experience creating or organizing documents, workflows, or presentations
• Comfort working with cross-functional teams
• Experience supporting continuous improvement initiatives

Commitment

• Volunteer role
• Approximately 5–10 hours per week
• Minimum 6-month commitment preferred
• Fully remote with optional NYC-based collaboration

What You’ll Gain

• Hands-on experience supporting program management and operations
• Collaboration with program leadership and cross-functional teams
• Professional references and letters of recommendation
• Insight into virtual program design and continuous improvement
• A meaningful role strengthening programs that support students facing housing instability

How to Apply

Interested candidates must apply directly through Idealist and submit:

• Resume (required)
• Cover letter (required) describing relevant program management or operational experience and interest in MAP’s mission

Help strengthen MAP Connect’s systems and practices—so students experience consistent, effective support wherever they are.

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements. We appreciate your interest in our mission and your understanding of these constraints.