Patient Advocate Volunteer

The Volunteer Hospice Patient Advocate serves as a compassionate liaison between patients and the hospice care team. This role focuses on enhancing the patient's experience by conducting scheduled telephone follow-ups with patients receiving hospice services. The advocate ensures patients feel supported, heard, and informed throughout their care journey.

Key Responsibilities

• Conduct telephone follow-ups with patients at scheduled intervals to assess satisfaction and identify any questions or concerns regarding their hospice care.
• Actively listen and provide empathetic, caring communication during all interactions.
• Document patient feedback accurately and promptly in MatrixCare (EHR).
• Communicate patient concerns and feedback to the hospice care team for timely resolution.
• Maintain confidentiality and adhere to HIPAA regulations at all times.
• Ensure timely follow-up and accurate reporting to support quality care delivery.

Qualifications & Requirements

• Strong, compassionate communication skills with the ability to build trust and rapport.
• Excellent listening skills and attention to detail.
• Ability to advocate for patients respectfully and effectively.
• Demonstrated reliability in completing follow-ups and documentation on time.
• Commitment to hospice philosophy and patient-centered care.
• Understanding of HIPAA guidelines and practices

Personal Attributes

• Empathy and compassion for patients and families.
• Professionalism and respect in all interactions.
• Ability to work independently while following established protocols.