Patient Recruitment & Engagement Manager (Operations)

Human Health Project (HHP) is a holistic health literacy charity. Our mission is to improve the health of the underserved and vulnerable through holistic information, education and advocacy. Our objective is to empower people to manage their own health with improved outcomes and no medical errors. For more information, please visit our website including viewing our "Shared Patient Information" program page which includes 50 pages of reports on both our Migraine and Lupus and feedback received from people who reviewed the reports in the section, "What Our Members are Saying" - https://tinyurl.com/4c5y3mfa and our "Healthcare Access Program" which includes short video courses in our Learning Academy - https://tinyurl.com/4xwdz5wh , Patient Advocacy Workshops in Los Angeles, - https://tinyurl.com/mryave5x and in Northern Ireland - https://tinyurl.com/nhj6kp7p and our Online Peer to Peer Events - https://tinyurl.com/5ddmxuyn

About the Role

HHP’s new Shared Patient Information (SPI) app allows individuals with chronic illnesses to safely monetize their health data logs through a transparent revenue-sharing model. We are looking for a empathetic, operations-driven Patient Recruitment & Engagement Manager to oversee our internal conversion funnel—ensuring that when our technology matches a patient to a validated clinical study, that patient is supported, informed, and seamlessly guided through the process.

Key Responsibilities

• Monitor internal algorithmic matching alerts for our Migraine and Lupus patient cohorts.
• Draft and deploy in-app notifications, educational newsletters, and screening workflows that present clinical trial options clearly and without coercion.
• Act as the core point of contact for opted-in users who have questions about the recruitment lifecycle, timelines, and revenue-sharing payouts.
• Work closely with the Business Development team to ensure internal screening metrics align perfectly with the target CRO protocol requirements.

Qualifications

• Background in patient advocacy, customer success, digital community management, or clinical trial site coordination.
• Exceptional written communication skills with the ability to translate dense, complex clinical inclusion/exclusion criteria into accessible, everyday language.
• Deep empathy for individuals navigating complex, chronic, and "invisible" conditions.
• Experience with mobile app engagement strategies or user-onboarding funnels is a significant plus.

Commitment

Volunteer basis, 5–10 hours per week.