Program Director

Reporting directly to the Senior Program Director, as a member of the Program and Service team, the Program Director (PD) plays a critical role in implementing City Year Los Angeles’ school-based service model. The PD spends the majority of the work week in the field, supervising up to 6 Program Managers and overseeing up to 30-50 AmeriCorps members. The PD is responsible for the overall management of the day-to-day programmatic operations of their team. The PD is also responsible for leading their team to ensure that all goals and service outcomes are met.

The PD oversees AmeriCorps member professional development, ensures a strong service impact, and supports the overall efforts of City Year’s mission statement. The PD also serves on the site’s Leadership Team and is responsible for working to promote the long-term sustainability of the site, fostering strategic relationships, serving on committees/portfolio teams, etc.

City Year values and continuously works to build an equitable and inclusive culture where people with diverse lived experiences feel they belong. Develop and support the overall efforts of City Year’s mission statement.

Responsibilities

People and Partnership Management

Program Manager Management

• Develop, manage, and coach Program Managers through daily contact, site visits to schools, weekly check-ins, beginning of year goal setting and planning, midyear and end of year performance reviews, and professional development opportunities.
• Provide guidance on meeting monthly, quarterly, and annual Program and Service goals, and administrative deadlines.
• Facilitate best practice sharing across teams.
• Support Program Managers in team leadership and work with Program Managers to ensure that AmeriCorps members are in compliance with City Year, AmeriCorps, and School regulations and policies.

Relationship Management

• Build and maintain relationships with principals and school liaisons and serve as supervisory contact.
• Ensure Program Managers are building strong relationships with school site stakeholders.
• Lead and support action planning and addressing any City Year and/or school crises.
• Work with Program Manager, Sr. Program Director, and Managing Director of Impact to develop strategy to secure continuation of funding allocations from school partners annually.
• Create and oversee neighborhood engagement strategy.

AmeriCorps Member Experience

AmeriCorps Member Management & Training

• Maintain site’s adherence to standards and national programmatic baselines.
• Lead and manage Program Managers in their roles supporting & managing the team including through accountability and standards issues and manage disciplinary action regarding AmeriCorps members.
• Communicate with Program Managers regarding AmeriCorps member professional development needs.
• Work with Senior Service Director, Learning & Instructional Director and fellow Program Directors to develop trainings and training vision.
• Provide quality trainings around service implementation to groups of staff and AmeriCorps members (ranging in size from a minimum of 8 to a maximum of 80).
• Provide overall support for all AmeriCorps member trainings.

Team Development

• Ensure team is well-developed, strong, connected to their work, and the organization.
• The PD must be well respected by Program Managers and AmeriCorps members and be effective leaders of the team.
• Support professional development of staff and AmeriCorps members.

Community Awareness

• Engage team in activities and experiences that deepen their understanding of the communities in which they serve.
• Leverage City Year Values and frameworks to help staff and AmeriCorps members develop perspective on their role in the school community.
• Work with team to understand the resources provided by local community organizations that may benefit students and the school community. 

Program Fidelity

Service Model Fidelity

• Ensure Program Managers are implementing Whole School Whole Child model with fidelity to enhance service quality and maximize impact.
• Ensure that service tools are utilized effectively.
• The PD ensures that Program Managers are setting and monitoring clear, measurable weekly and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities and parent/community engagement events.

Service Impact & Evaluation

• Support evaluation team in collection of data.
• Track Program Manager’s data deliverables, teams' progress, observations and general service impact.
• Work with service team and Program Managers to coach around and ensure quality of day-to-day service implementation.
• Regularly observe classroom and out-of-school activities.
• Support Program Managers in placing AmeriCorps members in classroom.

After School Program

• Ensure that Program Managers are leading City Year teams to provide a high quality, effective, safe, and well-organized after school program.
• Collaborate with school partners to ensure the successful launch of the program.
• Routinely monitor all elements of the program for quality and make necessary adjustments. 

Qualifications

We listed what we have seen as key qualifications to succeed in the role. You don’t have to satisfy every requirement or qualification listed. If you have transferable skills and are excited about this role, please apply!

• BA/BS required.
• 5-10 years of work experience.
• Candidates with a background in education preferred.
• A least 3-5 years of people management experience with strong track record of results: Setting high expectations and holding self and team accountable for performance goals
• Developing diverse talent through performance plans, reviews and leadership opportunities
• Using progress and outcome data to inform team management
• Ability to meet deadlines, plan ahead, and manage competing priorities in a fast paced and diverse team environment.
• Tenacity and flexibility in the face of challenges; working in high-need environments.
• Experience setting-up structures for effective teams and ability to delegate effectively and appropriately.
• Strong track record in building and maintaining productive relationships with key stakeholders.
• Must have reliable means of transportation and a valid Driver’s License.
• Occasional travel out of state is required.
• Passion for service and the City Year mission.
• City Year/AmeriCorps experience is a plus.

Key Competencies

In order to succeed in this role, an applicant must have the following competencies:

• Team Leadership: successfully leads diverse teams of individuals to achieve results; sets vision and appropriately delegates tasks; holds people accountable - proven ability to have tough conversations and to hold staff accountable towards their performance goals. 
• Talent Development: maintains intellectual capital; shares leadership opportunities; supports talent development and staffing organization-wide; proven success managing diverse teams towards a common goal.
• Decision Making/Judgment: understands and manages organizational decision-making, including integration across network/departments; effectively communicates, manages, owns & champions decisions being implemented.
• Strategic Thinking and Planning: develops and translates strategies into objectives, action plans and measurements, that build the capacity of the site/department.
• Communication: understands audience to deliver convincing and well-organized presentations; facilitates effectively to move initiatives forward; uses brand to convey mission and goals; coaches others.
• External Relationship Development: takes initiative in establishing new partnerships and external opportunities; ability to secure commitments to organization.

Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

• Employment at City Year is at-will. 
• City Year does not sponsor work authorization visas.

COVID-19 Notice 

Our number one priority is the health and safety of our employees and AmeriCorps members and their families; our students and school partners; and the community at large from COVID-19. Proof of COVID-19 vaccination is required for employment and service – all staff members, including remote staff, and AmeriCorps members are required to be fully vaccinated* no later than their start date. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the organization pursuant to applicable law. Notwithstanding any language herein, City Year will comply with any state, local, or federal orders, statutes, or regulations that may conflict with the COVID-19 vaccination policy. 

*Individuals are considered fully vaccinated 14 days after the completion of their primary vaccination series.