Senior Office Administrative Assistant

Responsibilities for SOAA 

Be available in office to perform the following duties: 

• Perform patient intake processes and ensure all patient notes in portal are up to date 
• Manage therapist schedules, changes and days off 
• Manage desk coverage and admin staff duties 
• Collect patient payments prior to services and follow up post service, if needed 
• Process patient vault payments, update Aging reports and patient balance statements 
• Receive, direct phone calls, and schedule appointments 
• Review delinquent statements and communicate with patients about their accounts 
• Management of office procedures and policies, track credential process for therapist w/insurance 
• Bookkeeping/Bill Paying, Print/Mail/Review paper claims and adding notes 
• Help resolve basic computer telehealth access issues 

Provide back up for the following: 

• Handle communications with insurers re: patient coverage, DOS payment resolution managing authorizations and submit electronic claims 
• Compile requested info for entities and track insurance changes 
• Track rejections report to resolve insurance issues 
• Preparing bi-weekly reports for payroll 
• Other duties as assigned 

Qualifications for SOAA 

• Technically savvy, high proficiency in Microsoft Office 365 Suite 
• Strong leadership skills and emotional intelligence 
• Strong verbal and written communication skills 
• Proficient skills in QuickBooks or another bookkeeping software and Microsoft Excel 
• Excellent interpersonal skills 
• Ability to communicate clearly and effectively with patients and staff members in a courteous and friendly manner at all times 
• Must be detail-oriented and highly organized 
• Firm grasp on medical practices, administrative processes, and organizational policies 
• Knowledge of patient care 
• Must be able to maintain patient confidentiality at all times 
• Bachelor Degree or 5 years of professional experience, working in similar work environment as a degree equivalent