Assistant Operations Officer

Over view of role

AOO of ELOI Ministries must be a mission-focused, seasoned, strategic, and process-minded leader with experience scaling an organization, leading an executive management team, and developing a performance culture among a group of diverse, talented individuals. The AOO must be a leader who is able to help others at ELOIM deliver measurable, cost-effective results that make the vision a reality. Importantly, the successful AOO will have the skills, sensitivity, and personal confidence to tap into the power that each member of the team brings to this mission. While it is essential that the AOO bring efficient and effective systems to increase the productivity of the organization, is it also critical that the team retain the creative spark that drives the ELOIM concept.

Responsibilities:

Reporting to the Executive Director and Country Director, the AOO will lead all internal operations and will have the following responsibilities:

• Working in partnership with the CD, create the strategic five-year plan and implement new processes and approaches to achieve it
• Serve as the internal leader of the organization:
• Coordinate the annual operations plan and budget
• Lead the performance management process that measures and evaluates progress against goals for the organization
• Provide for all staff a strong day-to-day leadership presence; bridge national and regional operations and support an open-door policy among all staff
• Lead and manage the organization’s Management Team, who have the following responsibilities:
• Site Development
• Raise local funds
• Build local fundraising and sales infrastructures within local offices
• Generate sufficient local revenue to cover local costs
• Increase fee-for-service contracts
• Identify geographic growth opportunities and priorities
• Communicate the branded message internally and externally
• Program
• Increase key impact measurements
• Ensure that all programmatic partners renew their contracts
• Develop curriculum, tools, and training that meet cost guidelines
• Finance, Technology, and Human Resources
• Produce and implement a Balanced Scorecard metric throughout the organization
• Cultivate the values of ELOIM within the organization
• Instill a human capital development and “coaching” culture within ELOIM; upgrade human resources functions including training, development, compensation and benefits, employee relations, performance evaluation and recruiting
• Develop an accounting system that provides the organization with quick access to financial information and enables strategic budgeting
• Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of specific programs and the organization's overall