Salesforce Support Specialist

Who We Are

We're Galaxy Digital, located in beautiful Asheville, North Carolina. We're a growing SaaS company that is passionate about providing technology solutions for nonprofits and organizations focused on volunteering. Our goal is to build strong local communities and help organizations make a positive impact through volunteerism!

Our Get Connected Volunteer Management Software is the top choice for volunteer management in the U.S and Canada, serving thousands of nonprofits and millions of volunteers. We're committed to promoting diversity, equity, and inclusion, and strive to create a welcoming environment where talented individuals can thrive and grow.

We believe in the potential of every individual and encourage you to apply for a position with us, even if you don't meet every criteria listed. We value diverse perspectives and aim to create a supportive workplace where everyone can flourish.

At Galaxy Digital, we believe in finding a balance between hard work and having fun. Our workplace culture supports enthusiasm, wellness, and a sense of joy in what we do. Join us on this exciting journey as we work towards creating a better world through technology!

Who We Are Looking For

The Salesforce Support Specialist plays a key role in delivering a seamless customer experience—from onboarding to ongoing support. You’ll serve as a trusted partner to customers, providing responsive support, clear training, and thoughtful solutions that promote satisfaction, retention, and growth.

This is a client-facing role, ideal for someone who enjoys relationship-building, excels in technical problem-solving, and brings a strong understanding of Salesforce administration best practices.

Core Responsibilities

• Customer Support - Act as the main point of contact for client questions and technical issues. Troubleshoot tickets and deliver accurate, timely responses.
• Onboarding - Guide new customers through setup, timelines, and configuration tailored to their needs and goals.
• Training & Resources- Lead product trainings and create user-friendly resources (guides, videos, FAQs) to support adoption and ease of use.
• Retention & Expansion - Partner with Customer Success to flag at-risk accounts and support churn mitigation plans. Identify opportunities to grow accounts through product engagement insights.
• Team Collaboration - Work cross-functionally to improve onboarding programs and reach shared team goals. Suggest improvements based on client feedback and support trends.

Desired Skills and Experience

• 2+ years in a customer-facing role, preferably in SaaS
• 2+ years of hands-on Salesforce admin experience
• Salesforce certifications required (e.g., Administrator, Advanced Admin, Nonprofit Cloud Consultant)
• Comfortable working remotely and on-camera with clients
• Strong communication and documentation skills
• Ability to manage multiple requests and priorities with ease

Salesforce Technical Skills:

• Custom object and field creation
• Flow design and implementation
• SOQL query writing
• User permission management
• Email templates, alerts, and list views
• Report and dashboard building
• Data import/export and Translation Workbench use

Qualities of a Successful Candidate

• Content or training video creation
• CMS experience (Wix, WordPress, etc.)
• Working knowledge of HTML, SOQL, or similar languages
• Passion for teaching and turning challenges into wins

Pay Structure & Benefits

• Salary range: $50,000-$55,000

Our benefits package includes:

• Medical, Dental & Vision Insurance after 90 days of employment
• 401(k) after 90 days of employment
• Unlimited vacation after 90 days of employment and 9 paid holidays
• Paid maternity and paternity leave
• Remote work environment
• We conduct annual salary reviews and provide opportunities for professional growth and compensation adjustment based on performance and company growth metrics.