Operations Manager

Founded in 2004, BME Strategies is a Massachusetts-based consulting firm specializing in providing Public Health design and implementation programming for local, regional, and state governments.

Position Overview

We are seeking a highly organized and proactive Operations Manager to join our growing team. This is a brand new, hands-on, cross-functional role that ensures the seamless execution of critical day-to-day operations while helping lay the groundwork for scalable growth. With a broad portfolio spanning human resources, finance, technology, and general operations, this role is ideal for someone who thrives on variety, finds satisfaction in improving processes, and is committed to creating a strong, people-centered organizational foundation. This role offers the opportunity to take on new and varied projects as they arise, contributing to high-impact initiatives and shaping how our operations evolve. As the organization continues to grow, this position offers room to evolve based on business needs and the employee’s unique interests, strengths, and aspirations.

Key Responsibilities

Human Resources

• Oversee the full employee lifecycle, including recruitment, onboarding, performance management, and offboarding; lead end-to-end hiring efforts, including sourcing, screening, and interviews.
• Partner with hiring managers to assess staffing needs, craft compelling job descriptions, and manage the Workable ATS to ensure an efficient and effective recruitment process.
• Administer biweekly payroll and employee benefits in partnership with the Director of Operations and the Gusto platform.
• Manage HR documentation, maintain compliance across multiple states, and oversee employee handbooks and policies.
• Coordinate culture-building initiatives and engagement programming.

Finance & Administration

• Manage QuickBooks Online, including accounts receivable and accounts payable.
• Support monthly reconciliation processes and liaise with external accounting and tax partners, as needed.
• Track project budgets and assist with financial planning and reporting.
• Support contracts management processes.

Technology & Systems

• Oversee the administration and maintenance of internal systems and software platforms.
• Research and implement new tools (including AI-powered solutions) to streamline workflows, improve data accuracy, and enhance overall efficiency.
• Provide internal tech support and training on platforms used across the firm.

General Operations

• Manage biweekly mail collection and bank deposits.
• Provide operational support for monthly in-person staff gatherings in Boston, including venue booking and catering.
• Continuously assess and improve internal processes to enhance efficiency and effectiveness.

Qualifications:

• 5+ years of experience in operations, HR, or administrative leadership roles, ideally in a growing professional services or consulting firm.
• Working knowledge of HR best practices, payroll, and benefits administration.
• Experience with QuickBooks Online and managing core financial functions.
• Strong technical aptitude and familiarity with cloud-based business tools (e.g., Gusto, Google Workspace, Slack, Zoom, project management platforms).
• Excellent interpersonal, problem-solving, and communication skills.
• A self-starter who is detail-oriented and thrives in a dynamic, mission-driven environment.
• Ability to manage multiple streams of work with strong time management and prioritization skills.

Working Conditions

• Remote work, with biweekly travel to North Andover office for mail processing/ check deposits and monthly travel to Boston for staff gatherings.
• Ability to work independently and as part of a team in a fast-paced consulting environment.

Please note that BME Strategies is unable to sponsor work-related visas.

We are made up of people with different strengths, experiences, and backgrounds. Diversity not only includes race and gender identity but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. These varied points of view are key to our success, and inclusion is everyone's responsibility.

BME Strategies is an equal-opportunity employer. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, or current employment status.