Success Teams Lead

Success Teams Lead

Arabella Advisors is seeking a senior leader to help advance our mission in the social sector by overseeing a team of account managers in providing exceptional operational support to mission-driven clients. This role serves as a trusted advisor to a portfolio of executive clients and leaders in philanthropy, and oversees operations for a wide range of client service support areas, including philanthropic initiatives, donor collaboratives, advocacy campaigns, and nonprofit organizations. Incumbents will collaborate with business development teams to drive revenue growth, ensure service excellence, and strengthen relationships across the social sector. Additionally, this role mentors and develops high-performing teams, while advancing Arabella’s equity and belonging objectives.

Essential Responsibilities

Client Service

• Manage and grow a portfolio of fiscally sponsored client projects, leading a team of account managers to deliver best-in-class service, and coordinating with other lines of business to manage client relationships across their lifecycle within the Arabella ecosystem.
• Act as a trusted and expert advisor to client leaders and donors, enabling innovative and efficient ways of achieving impact. Demonstrate expert facility with strategic operations, donor and grant/contract management, capacity building, and financial and legal compliance.
• Act as strategist and problem-solver on client engagements, prioritizing service standards, sustainability, compliance and partnership in achieving impact and client satisfaction.
• Oversee scoping, pricing, profitability, and revenue management, facilitating revenue growth, scope expansion opportunities, and longevity of client relationships.

Business Development Collaboration

• Collaborate with the business development team to structure, launch and manage client engagements, and oversee an assigned set of stakeholder relationships to inspire trust and client loyalty.
• Work closely with business development team to manage portfolios (including key strategic accounts) to achieve revenue maintenance and growth targets.
• Coordinate with business development and other LOB colleagues to proactively and responsively address clients’ range of addressable needs within Arabella’s suite of solutions.
• Be a brand ambassador for the value and impact of Arabella’s suite of solutions, with focused expertise on fiscal sponsorship solutions.

Leadership

• As a key member of the PS senior leadership team, contribute to organizational strategy, and facilitate the achievement of team objectives.
• Responsible for key business performance metrics including client and staff retention, and achieving utilization, revenue and profitability targets.
• Enable business outcomes and productive staff engagement and inclusion by acting as a company ambassador to teams, and elevating staff perspectives to executive leadership.

Management

• Manage team of directors to lead client portfolios and develop, motivate, engage and retain team members.
• Be a coach, mentor and model to team members to productively engage clients, and develop into skilled and high-performing individuals.
• Model equity and inclusion and cultivate diverse perspectives.
• Manage performance accountabilities including individualized goals and role expectations for each direct report, and ensure a culture of feedback and accountability.

To Be Successful in This Role, You’ll Need

General

• 10+ years of professional senior leadership experience at the nexus of philanthropy, nonprofit and/or client services.
• Bachelor’s degree or equivalent required. Graduate degree in related field (business administration, public administration, nonprofit management) a plus.
• Skilled as a consultant to senior leaders. Able to maintain a sophisticated personal presence that builds partnership, demonstrates gravitas, and is rooted in curiosity and inclusion.
• Advanced verbal /written skills that demonstrate empathy, authenticity and persuasiveness.
• Proven track record of maintaining and growing a book of business.
• Ability to identify opportunities and innovations based on portfolio trend analysis
• Demonstrated ability to work across diverse teams to innovate and problem-solve.
• Familiarity or experience with fiscal sponsorship a plus.
• Client service and stakeholder management
• Innovative and thoughtful problem-solver who is dedicated to tackling some of the more pressing challenges of the social sector.
• Able to represent Arabella to partners as the go-to resource for addressing philanthropy’s greatest challenges.
• Proven track record as a trusted advisor to leaders, as demonstrated by facilitating groups to visualize and actualize their impact. Demonstrated ability to cultivate deep, authentic relationships.
• Proven leader in delivering high-touch, high‐quality customer service.
• Experience leading cross-functional teams to achieve results in a complex environment.
• Skilled in coordinating with business development team to facilitate sales that are scalable, innovative, and achieve revenue and profitability goals.
• Able to identify new opportunities among client segment through careful cultivation of relationships within and outside of Arabella.
• Able to substantively contribute to thought leadership for the firm.

Knowledge and Expertise

• Ability to represent the firm as an expert in one or more of its functional capabilities (e.g. fiscal sponsorship, DAFs, international NGO’s, advocacy compliance, nonprofit governance, etc.), or issue areas (e.g. public health, conservation, climate, reproductive rights, global development, gun violence, economic mobility, education, etc.).
• Ability to get up to speed quickly on many different issues and functional capabilities, and deliver informed support.
• Skilled with budgeting and finance management, forecasting and profitability monitoring.

Equity and Belonging

• Demonstrated commitment to engaging with voices that reflect the full spectrum of the communities that Arabella supports and serves.
• Demonstrated experience deploying an equity lens, and a perspective on how this role can advance Arabella’s equity and belonging values.

Management

• Extensive management experience, with a focus on fostering a safe and inclusive environment, marked by learning, candor and accountability.
• Demonstrated experience guiding, coaching and mentoring high performing teams to achieve exceptional outcomes.

Our Core Competencies

• The ability to participate in setting the firm’s strategy, manage resources to achieve revenue goals, and inspire and work with teams to produce high-quality products
• The ability to recognize unmet needs in the sector and drive innovations and opportunities to increase the firm’s value and impact
• The ability to communicate with external stakeholders in ways that foster goodwill for the firm’s brand
• The ability to coach and mentor project teams in ways that support their development
• The ability to collaborate to ensure that client engagements can be reasonably delivered and the organization is aligned on the services we’re offering, and to share knowledge about business development across the organization
• The ability to effectively manage the firm’s critical client and other external relationships, and connect clients with Arabella resources that will achieve impact
• The ability to identify and implement innovative solutions for high-level, complex client problems

Working With Us

This position can be Hybrid in Durham, NC; Chicago, IL; Washington, DC; New York, NY; San Francisco, CA; or Remote from the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Utah, Virginia, Vermont, Washington State, or Wisconsin.

Please note that we work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after their initial onboarding, all Arabellans will have the choice of two hybrid schedules. Our hybrid schedule options include: Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred). The remaining days are worked at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act.

 We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more.

About Arabella Advisors

Arabella Advisors helps foundations, philanthropists, and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation.

About Arabella’s Partner Solutions Team

The Partner Solutions Team provides operations and back-end services and support to fiscally sponsored projects housed at multiple 501(c)(3) and 501(c)(4) nonprofit organizations. Projects range from new and innovative public interest organizations to donor collaborative initiatives to grants administration programs and cover a diverse range of focus areas. Candidates are highly encouraged to research fiscal sponsorship prior to better understand the complex infrastructure and role of our team.

Our Commitment to Equity and Belonging

Advancing equity and belonging within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the characteristics that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment and always seek ways to improve how well we live these values.

Total Rewards (compensation and benefits)

This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our compensation ranges are based on national compensation benchmarks for similar organizations.

The annual salary range for this position is $190,000 - $220,000, and this position has an annual bonus potential of 15%.

We consider national benchmark indicators along with job related skills, experience and relevant education and training, to determine compensation that is fair and competitive.

All full-time staff are eligible for our generous benefits package on their first day of employment:

• Health insurance- On average Arabella pays 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
• Paid time off- 18 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours volunteer leave, 8 weeks parental leave
• 401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
• Reimbursements for your personal cell phone plan and fitness
• Pre-tax withholding for transportation and parking
• Bonus incentive opportunities
• Access to professional development opportunities