Project Manager / Business Analyst

ABOUT THE DEPARTMENT:

The Cambridge Inspectional Services Department (ISD) prides itself in delivering excellent customer service and using code enforcement as a tool to promote the health and safety of the Cambridge community. Given the increasingly frequent and complex code development/updates, and ISD’s goals of increased customer service, including the goal of refining processes to be more user-friendly, efficient, and accurate, the need for an additional position has been identified.

ABOUT THE ROLE:

Reporting to the Assistant Commissioner, the Project Manager / Business Analyst is a new position within the Inspectional Services Department focused on data analytics, process evaluation, and improving efficiency. The Project Manager / Business Analyst will work closely with ISD management to update the online permitting system and ISD’s website, create new applications, evaluate and streamline processes, and leverage data analytics to improve the stakeholder experience with ISD. The Project Manager / Business Analyst is a highly motivated, creative thinker, skilled in project management and process analysis who can thrive in a fast-paced environment independently managing numerous projects.

Duties include:

• Work to continually improve the OpenGov permitting process, with particular attention to the use of data management, communication and the use of information technology.
• Analyze trends, develop and maintain reports, facilitate communication, and provide and implement feedback on the permitting process and internal processes.
• Work with ISD and other City department staff to review procedures, identify inefficiencies and implement improvements.
• Periodically solicit and analyze stakeholder feedback.
• Create and review forms, documents, news announcements, guides, and presentations that are provided to the public.
• Review and update website content as needed to reflect changes and updates in codes, standards, procedures, and other information.
• Train staff in department procedures and policies, working closely with Information Technology Department to develop and distribute training materials.
• Assist in developing and launching new applications for permits and licenses.
• Edit and improve existing applications.
• Develop, maintain, and analyze quarterly and monthly reports.
• Manage enforcement of the City’s Short Term Rental Ordinance.
• Related duties as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM REQUIREMENTS:

Education and Experience:

• Bachelor’s degree in a related field and three to five years of related work experience. Preference for candidates with degrees and/or experience in Business Administration, Data Analytics, Municipal Management.
• Experience with permitting and municipal management software.
• Working knowledge of local, state, and federal codes and standards.
• Experience with quantitative and qualitative data analysis

Knowledge, Skills and Abilities:

• Self-motivated and detail-oriented; capacity to work independently, and to work collaboratively and cooperatively with colleagues.
• Ability to communicate with a diverse staff, City employees and members of the public in a courteous and professional manner.
• Ability to manage multiple projects independently and simultaneously.
• Strong computer skills, including experience with permitting software, data analytics, cloud-based systems, Smartsheet, and proficiency in Microsoft office.
• Commitment to anti-racism, diversity, equity, and inclusion. The City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.

PREFERRED QUALIFICATIONS:

• Master’s degree in business, statistics, or related field.
• Working knowledge of OpenGov permitting software.
• Knowledge of the Cambridge community.
• Demonstrated success working in a local, state, government office setting.

PHYSICAL DEMANDS:

Ability to read and analyze large quantities of information. Must have sufficient mobility to get back and forth from office to off-site meetings. Ability to lift 30 lbs.

WORK ENVIRONMENT:

Work is conducted primarily in an office environment with fluorescent lighting, air conditioning, computers, and other standard office equipment, but also involves meetings in other offices or facilities. This position may be eligible for hybrid work under the City's Telework Policy, depending on operational needs.

SUMMARY OF BENEFITS:

• Competitive benefits package including:
• Competitive health, dental, and vision insurance
• Vacation and Sick leave eligible
• Sick Incentive Pay Eligible
• 3 Personal days
• 14 Paid Holidays
• Management Allowance, $2700 year
• City employee transportation benefits (T-Pass reimbursement, Bluebikes membership, EZRide Shuttle)

DOCUMENTS REQUIRED:

Please upload the below documents to complete your application:

• Resume
• Cover Letter